Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Marshall

Paoli,IN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.

Overview

19
19
years of professional experience

Work History

Laboratory Technician

Clevlend-cliffs
Rockport, IN
11.2023 - Current
  • Provided feedback on product performance based on test results obtained from experiments conducted.
  • Conducted quality control testing on incoming materials to ensure accuracy of results.
  • Identified potential problems during testing process and took corrective action as necessary.
  • Prepared test samples and obtained and recorded test data in accordance with standards.
  • Assisted engineers in addressing failure modes using test methods.
  • Analyzed experimental results and determined whether results fit within standard procedures.
  • testing and cutting steel to standard company request.

Frontend Team Lead

Walmart
Paoli, IN
05.2019 - 04.2023
  • Developed and managed front-end development processes for web applications.
  • Collaborated with other departments to ensure successful delivery of projects.
  • Actively participated in sprint planning meetings to prioritize tasks for front-end developers.
  • Maintained up-to-date knowledge of emerging technologies and industry trends related to front end development.
  • Optimized the website layout for better usability across different devices and browsers.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.

Manager

Dollar General
Paoli, IN
07.2010 - 04.2019
  • Organized and facilitated team-building activities, including monthly staff meetings.
  • Conducted recruitment process for new hires, including job postings, interviews and background checks.
  • Managed performance reviews, disciplinary actions and salary negotiations.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Entered time and attendance logs in preparation for payroll.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Maintained filing system for records, correspondence and other documents.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

Manager

Wendys Restaurant
Paoli, IN
05.2008 - 06.2010
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Established policies for cash handling procedures to maximize security measures.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.

Manager

Taco bell/KFC
PAOLI, IN
04.2005 - 06.2008
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Recruited and hired qualified candidates to fill open positions.

Education

High School Diploma -

Paoli High School
Paoli, IN

Skills

  • Chemical Handling
  • Hazardous Materials Handling
  • Laboratory safety protocols
  • Materials Testing
  • Financial Management
  • Workforce Management
  • Expense Tracking
  • Staff Development
  • Customer Relationship Management (CRM)
  • Team Leadership
  • customer Experience
  • Accurate Money Handling

Timeline

Laboratory Technician

Clevlend-cliffs
11.2023 - Current

Frontend Team Lead

Walmart
05.2019 - 04.2023

Manager

Dollar General
07.2010 - 04.2019

Manager

Wendys Restaurant
05.2008 - 06.2010

Manager

Taco bell/KFC
04.2005 - 06.2008

High School Diploma -

Paoli High School

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Michelle Marshall