Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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MICHELLE MARTELL

Chester,NY

Summary

As a Regional Clinical Team Leader, I've been able to assess the needs of staff across multiple intensive outpatient programs. I specialize in staff development and providing a humanistic approach to employee engagement and productivity. One of my strengths is to provide solution-focused strategies to help foster a sense of efficiency and increase productivity. I also encourage and model, creative/innovative ways to implement new strategies and procedures; to increase customer satisfaction, quality care initiatives, achieve KPIs, and manage revenue cycle. I have experience in the execution of contracts and grant requirements, fiscal planning, budget analysis, and accounting. I’m skilled in developing and executing health education plans to improve outcomes. Well-versed in health promotion principles and health risk analysis and assessment. Knowledgeable in delivery of health education initiatives and programs. I’ve been successful in bringing knowledge of health and wellness topics to programs and local communities. I’m experienced with proven ability to design health education campaigns and programs to raise awareness of health issues. Experienced in assessing need for health education and developing strategies to promote health and wellness. Skilled in teaching, mentoring and developing relationships with individuals to support health initiatives.

Overview

17
17
years of professional experience

Work History

Regional Clinical Team Leader

Access Supports For Living
10.2018 - Current
  • M-F (40hrs) a week
  • Oversees two PROS Intensive Outpatient Programs, )
  • Manages program schedule, as well as training, supervising, and evaluating clinical staff
  • Contributes to program development and quality management initiatives
  • Leads multidisciplinary staff and provides direction for resolution of problems identified by clinical staff
  • Carries caseload of clients, runs clinical groups and overseas the development of group curriculums
  • Developed a new platform/protocols for providing groups/individual sessions via tele-health during the Covid-19 Pandemic
  • Developed new strategies to support staff that are providing clinical services during the Covid-19 Pandemic
  • Continues to promote employee wellness throughout group supervisions with staff on a weekly basis
  • Performs all other duties of a Mental Health Counselor due to carrying a caseload of clients
  • Conducts all screenings, approvals, and processes all contracts for admission into the program
  • Supervises the clinical nurse and supports the psychiatrists in providing care to the clients who receive clinical services (medication management) from the PROS program
  • Provides supervision/mentorship to peer specialists who struggle with their own disabilities and find great therapeutic relief in working to help others who struggle like themselves
  • Provides clinical supervision for clinicians and master level interns to help them obtain clinical/practicum hours
  • Clinical supervision includes (diagnostic and intensive case reviews, HIPPA compliance, consents adherence, implementing coordination of care and referral process, hospital admission/discharge planning, the incorporation of therapeutic/clinical approaches and modalities, documentation, treatment planning, the utilization of evidence based assessments, provides feedback on professional growth and development)
  • Provides group supervisions to ensure that all state/insurance requirements are met
  • Facilitates the review of case presentations and support the team in giving feedback on difficult cases, as well as applying different evidence based practices on different cases that may need a different approach
  • Reviews new information and trainings on addiction counseling and substance treatment options/interventions
  • Ensures that all Narcan Trainings/kits are up to date, continue to encourage staff to utilize drug testing for their clients, encourages proper case management, executing specific staff development projects, discusses and improves the referral process/workflow with inpatient units, internal behavioral health urgent care, and clinics
  • Continues to give guidance on family consultations/ provider's meetings where natural supports can be included in the client's recovery process
  • Conducts quarterly performance reviews
  • Ensures staff are meeting KPIs that specifically address the goals of helping to bridge clients to their medical providers, and substance abuse treatment
  • Implements annual health assessments that are conducted by the program's nurse to keep updated records on the client's health and what resources they may need to be referred to
  • Performs utilization reviews with insurance companies
  • Attends finance meetings to help accomplish the fiscal goals; and assist in providing direction for clinical care
  • Provides outreach to the community to support marketing initiatives and psycho-education to outpatient providers
  • Established and maintains relationships with hospitals, county level officials; and other mental health/health care agencies, to coordinate level of care for clients who are in need of intensive mental health services
  • Sits on committee meetings for CARF adherence and OMH regulatory procedures/protocols
  • Offers additional support to staff/clients that may have been diagnosed with Covid-19 or are taking care of family members who may have had it
  • Maintains/monitors Covid-19 Database and to prevent the introduction/spread of communicable diseases by clients and/or staff that may enter the program
  • Trains staff and implements protocols to promote healthy practices amongst clients who are considered at risk medically
  • Established an advanced cleaning protocol (hospital grade sterilizing machines) in the buildings prior to Covid-19
  • This was to ensure the highest level of cleanliness due to the population that is served and the increase of traffic throughout the buildings
  • Collaborates with other agencies that provides free seminars/presentations/resources to clients that discuss topics such as (sexual health, diabetes, cancer, hypertension, and communicable diseases)
  • Implemented Wellness Wednesdays where psycho-education is disseminated to the clients about major health issues such as: Heart Disease, Diabetes, Prostate Cancer, HIV, Breast Cancer, Hypertension, etc
  • Is responsible for communicating, facilitating, and implementing actions and best practices to improve staff morale; promoting and implementing initiatives for improving workforce engagement;
  • Attends monthly meetings with executive leaders, senior/mid-level managers, and frontline supervisors throughout the agency, to develop action plans for employee retention programs which include (professional development, strategies to reduce staff burnout, and incentive programs)
  • Participates in meetings that analyzes data from all employee surveys to create actionable plans
  • Attends Behavioral Health Leader's meetings to review challenges, accomplishments, and the application of new procedures and protocols that should be implemented department/agency wide
  • Collaborated with other healthcare professionals to design and deliver health education services to clients
  • Monitored health trends and data to identify health concerns and develop related health education initiatives
  • Designed and conducted health education surveys to assess health needs and risk factors within communities
  • Gives public talks on importance of health education and specific disease prevention and treatment strategies
  • Established and maintained partnerships with community organizations to promote health education programs
  • Developed and implemented health education programs to help individuals and communities improve health and well-being
  • Revised agency’s health screenings to included: more inclusive language and gather more specific health data, to increase psycho-education amongst clients
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy
  • Developed a Newsletter during the pandemic that was sent to clients to get most recent updates for the program
  • The newsletter also included current information where to get Covid-19 testing, Covid-19 Vaccinations, urgent care services, emergency hotlines, warming stations, and food pantries
  • Newsletter was recognized and showcased by the state of New York, Office of Mental Health (OMH) for the only PROS Program to provide this level of communication to its clients during the pandemic
  • Agency received high marks from CARF Accreditation; under my leadership for promoting and getting great outcomes for integrative health initiatives, and providing unique delivery of services during the pandemic.
  • Tracks resolution status on outcomes for contracts and issues for program management staff.
  • Evaluates and processes contracts/agreement requirements; that require modifications in response to changing needs or adjustments that need to take place within the agency.
  • Facilitates financial management analysis across multi-programs
  • Conducts budget analysis by tracking staff's performance on deliverables of KPIs and services amongst clients served.
  • Collaborates with cross-functional teams across the behavioral health department, to implement changes through process improvement strategies to enhance and complete the life of multi-contracts and acquisitions.
  • Implements quality assurance measures through audits and annual reviews; to ensure that grants/contracts are being adhered to and the program is in compliance with state and federal regulations and protocols.
  • Monitors and ensures that federal required assessments are completed; in order to be in compliance with the grants awarded to the program and the agency at large.
  • Facilitates communication between program managers, directors, and other stakeholders that are involved in process improvement measures.

Owner

Anew “U” Consulting, LLC
01.2010 - Current
  • Developed/applies a humanistic approach to an organization's structure to achieve a transformational shift within a company
  • Consults businesses on how to apply strategies to increase employee work productivity, customer satisfaction, and achieve company goals
  • The objective is to retain healthier & happier employees by establishing an enjoyable work environment, and supporting employee wholeness
  • Developed/facilitates a transformative program that includes evidence based clinical approaches; along with a mind, body, soul approaches, to help a person achieve overall wellness and a positive self-image
  • This process entails image consultations (cosmetic, fashion, wellness, and personal development), as well as professional development
  • Provides individual/group therapy
  • A personal care product developer
  • Consulted/consults churches on wellness programs that the church can implement amongst their parishioners
  • Developed/develops health surveys for churches to identify health needs in the church, and establish psycho-educational programming for the church and local communities
  • Guest speaker for mental health days to promote the importance of mental health in churches and their local communities
  • Helped to establish community baby showers as; a trained clinician in perinatal and postpartum support
  • This was done by connecting/partnering with Healthy Families (state/federal funded program) to provide psycho-education to expecting mothers (especially minority mothers); on the importance of breast feeding and having lactation specialists available for presentations/demonstrations
  • These tasks helps with project management skills, health promotion, implementing strategies to gain desired outcomes, consulting on trainings and communication to the local communities.

Consultant

Lloyd Price, Celebrity
06.2007 - Current
  • Provides consultation for brand and portfolio development
  • Performed Demographic Research Projects for the sale of specialty foods in select supermarkets and chain stores throughout the United States for start-company
  • Developed marketing strategies to help promote brand and implemented social media platforms
  • Helps to manage estate and catalogue
  • These specific skillsets would be helpful in communication and marketing strategies.

PROS Licensed Therapist

Access Supports For Living
11.2016 - 10.2018
  • Days a week M-F (40hrs)
  • Provides support and evidenced-based psychotherapy through individual weekly/bi-weekly sessions for clients attending this outpatient mental health facility
  • Provides intensive group therapies that are composed of psycho-educational components that cover symptom management, goal setting, addiction, CBT skills, image transformation, relaxation techniques, communication skills, assertiveness training, and wellness management
  • Created curriculums for mental health groups
  • Established health psycho-education groups such as: healthy eating, exercise group, medication management etc
  • Manages a caseload and provides individual sessions on a weekly/bi-weekly basis
  • Assesses the needs of the clients and makes referrals to other agencies for needs such as (housing, substance abuse programs, case management, planned hospitalizations, and hospital discharge)
  • Collaborates and sets up providers meetings with client's outside providers on an as need basis
  • Provides assistance with completing applications and other paperwork pertaining to services such as (SSA, DSS, Probation/Parole, Courts, and other Mental Health Agencies)
  • Conducts interviews during the intake process to assess eligibility for admission to the program
  • Protects client's information during the process of gaining consents to be in communication with outside providers
  • Provides assessment for clients recently discharged from hospitals, prisons, substance abuse treatment programs, and other referral services, that want to be admitted into the program
  • Keeps psychiatrist updated on clients progress and response to medication treatment and therapy
  • Provides crisis intervention by utilizing mobile mental health when clients are in crisis
  • Attends trainings to keep updated on emerging therapeutic techniques and new research findings in the mental health field as well as new resources available to the field
  • Works with clients who are dually diagnosed with mental illness, substance abuse, and intellectual disability
  • Formulates and updates Comprehensive Individualized Recovery Plans (IRPs)
  • Completes IRPs so that it can be submitted to insurance companies for payment of services provided to clients
  • These responsibilities help with project management skills, training/teaching skills, communication skills, implementing agency’s initiative and KPI’s
  • Anew “U” Consulting, LLC

Behavioral Intervention Specialist

Center For Family Support
02.2014 - 06.2016
  • M-F (40 hrs) a week
  • Responsible for supporting the overall mental health needs of 66 individuals diagnosed with an intellectual disability or mental illness, who reside in the five boroughs of NYC
  • Some of the services provided by CFS, includes the following:
  • Participate in the assessment of individual behavioral support needs using a person-centered approach
  • Develop and monitor effectiveness of individual behavior plans and behavioral contracts through observation and data collection
  • Ensure staff is adequately trained in the implementation of behavioral plans
  • Serve as a member of agency committees, including but not limited to Human Rights Committee Admissions Committee, Incident Review Committee, and Medication Management Committee
  • Participate in team meetings to discuss individual progress and Individual Service Plans
  • Met with individuals' families and keep them apprised of significant issues as needed
  • Review and evaluate behavior treatment planning to ensure conformance to applicable regulations
  • These skillsets would help in analysis of programs, and training of staff in implementation of strategies taught.

Mental Health Intern

NY State Office of Mental Health Rockland Psychiatric
08.2012 - 06.2013
  • M-Th (30hrs) a week
  • Under the supervision of Psychologist, clinical experience included:
  • Group therapy and individual counseling with challenging Axis I and co-morbid personality disordered patients
  • Co-facilitated groups such as: addictions, self-assertiveness training, wellness, and voices group (for individuals experiencing schizophrenia symptoms)
  • Developed and facilitated the Anew U program
  • This program embodied and integrated the “State of the Art” thinking from both the recovery literature and basic cognitive-behavioral approaches into a framework of personal wellness and health which fostered self-appreciation and enhanced self-worth
  • These responsibilities help with implementing health driven programs and disseminating of health information.

Owner, Psychotherapist/Wholeness Practitioner

Anew “U” Mental Health Counseling, PLLC
04.2019 - Current
  • Provides individual therapy.
  • Provides group therapy.
  • Develops/facilitates a transformative program that includes evidence based clinical approaches; along with a mind, body, soul approaches, to help a person achieve overall wellness and a positive self-image
  • Delivers mental health support for female patients suffering from post-partum depression, generalized anxiety disorder, and other mental health disorders.
  • Certified OASAS Provider(State of New York) for the Impaired Driver.
  • Offers Mental Health First Aid Trainings
  • Developed/applies a humanistic approach to an organization's structure to achieve a transformational shift within a company.
  • Consults businesses on how to apply strategies to increase employee work productivity, customer satisfaction, and achieve company goals. The objective is to retain healthier & happier employees by establishing an enjoyable work environment, and supporting employee wholeness.
  • Consulted/consults churches on wellness programs that the church can implement amongst their parishioners.
  • Developed/develops health surveys for churches to identify health needs in the church, and establish psycho-educational programming for the church and local communities
  • Guest speaker for mental health days to promote the importance of mental health in churches and their local communities
  • These services offered; helps with project management skills, health promotion, implementing strategies to gain desired outcomes, consulting on trainings and communication to the local communities.

Education

Bachelor of Science - Business Administration

Atlantic Union College
South Lancaster, MA

Empire Beauty School
New York, NY

Masters - Mental Health Counseling

Alliance Graduate School of Counseling
Nyack, NY

Ph.D. - Public Health

Loma Linda University
Loma Linda, United States
05.2028

Skills

  • Therap Services Innovative in developing curriculums/training protocols/ programs Efficient w/ Data Entry
  • Electronic Health Records (IMA) (New York States own EHR) Office Management /Administration Diverse team building and leadership Skills
  • SPSS Platforms – Intermediate Strong organizational skills Strong problem solving skills
  • Microsoft Office - Intermediate Strong time management skills Great decision making skills
  • Strong social media skills Demonstrates quality communication skills Self-starter without need of supervision
  • Quick Books – Intermediate Maintains and understands confidentiality Strong Clinical Supervisory Skills
  • Daily workflow improvement
  • Safety processes and procedures
  • Key performance indicators
  • Employee Evaluation
  • Performance improvement
  • Staff education and training
  • MS Office
  • Decision-Making
  • Analytical and Critical Thinking
  • Critical Thinking
  • Attention to Detail
  • Active Listening
  • Client Service
  • Research abilities
  • Prevention strategies
  • Program support
  • Project Management
  • Community outreach
  • Psycho-education trainings and groups
  • Budget Analysis
  • Quality Assurance
  • Cross-Functional Analysis

Additional Information

  • ADDITIONAL INFORMATION , Licenses/Certifications , Certified Clinical Health Counselor (CCMHC), Licensed Professional Counselor LPC012811 (Georgia) Licensed Mental Health Counselor (LMHC) 009095 (New York) Licensed Cosmetologist (NYS) 22MA1360316, CASAC (Drug&Alcohol Training Pending), Certified Mental Health First Aid Instructor, AWARDS/, ACHIEVEMENTS , Sigma Beta Delta International Honor Society for Business, Management, and Administration 2007. Who's Who in American Colleges 2007 Nominated Student of the Year- Empire Beauty School 2009 Martin Luther King Unity Award 2001
  • CBT Part 1 Functional Analysis CBT for Treating Anxiety, Depression, and Trauma-Related Problems 2/7/18 Motivational Interviewing: Identifying, eliciting, and responding to change talk 2/7/18 Differentiating Substance Use and Psychiatric Symptoms 2/7/18 Individual Interventions 2/21/18 Early Stages of Change 2/21/18 Later Stages of Change 2/21/18 Person-Centered Planning 3/4/18 Integrating Medical, Psychiatric and Addiction Treatment Services 3/4/18 Stage-Wise Treatment 3/4/18 Stage-Wise Treatment Modules 3/4/18 Understanding the Use of Medications for Clients with COD 3/4/18 Work with Families and Other Close Supporters 3/4/18 Stage-Wise Treatment Groups 3/4/18 Persuasion Groups 3/4/18 Generating the Collaborative Treatment Plan 3/4/18 Active Treatment/Relapse Prevention Groups 3/4/18 Achieving Recovery in the Real World 3/4/18 Assessment of Substance Use Disorder 3/4/18 Social Skills Training 3/4/18 Screening for Substance Use 3/4/18 Taking Responsibility for Your Recovery 3/4/18 Stage-Wise Treatment Group Modules 3/4/18 Albert Ellis Institute Treating Clients with Multiple Diagnoses An Integrative, Evidence Based Approach 4/25/2014 Evidenced-Based Treatment approaches for Anxiety 3/7/2014

Timeline

Owner, Psychotherapist/Wholeness Practitioner

Anew “U” Mental Health Counseling, PLLC
04.2019 - Current

Regional Clinical Team Leader

Access Supports For Living
10.2018 - Current

PROS Licensed Therapist

Access Supports For Living
11.2016 - 10.2018

Behavioral Intervention Specialist

Center For Family Support
02.2014 - 06.2016

Mental Health Intern

NY State Office of Mental Health Rockland Psychiatric
08.2012 - 06.2013

Owner

Anew “U” Consulting, LLC
01.2010 - Current

Consultant

Lloyd Price, Celebrity
06.2007 - Current

Bachelor of Science - Business Administration

Atlantic Union College

Empire Beauty School

Masters - Mental Health Counseling

Alliance Graduate School of Counseling

Ph.D. - Public Health

Loma Linda University

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MICHELLE MARTELL