Michelle Martin
Warren,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
OPERATIONS MANAGER
Please Don't Contact
02.2021 - Current
- Customer Service/cancellations/billing
- Software: Salesforce/Kulturra/Hostbill/QBO
- Banking
- Bookkeeping for A/P & A/R
- QBO Payroll
- HR/Insurance needs by administing employee benefits programs and assisting with open enrollment.
- Monthly commissions of 45 companies/Internal commissions
- All filing saved in Google (Used Dropbox before that)
- Planning/scheduling with Microsoft calendar
- Excel/Google sheets as needed
- Collections
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
HR GENERALIST / ACCOUNTING / BOOKKEEPER
STAR TEXTILE, INC.
08.2020 - 02.2021
- HR
- Payroll
- A/P and A/R
- Bank Reconciliation/End of Month reports/worked with accountants
- Shipping Bills
- Filing
- Quickbooks software.
- Paid Personal bills/opened mail for owners
- Note: I was offered a raise to come back to work for them, insurance and a car allowance. Instead I trained the next person for 6 weeks on the weekends.
- Collaborated with managers to identify and address employee relations issues.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
GENERAL MANAGER
POWER SEAL INTERNATIONAL, LLC
12.2014 - 05.2020
- Ran this company for the out of state owner's manufacturing company
- In charge of 2 other office employees
- (This was a field I was previously in, years ago.) Shop Controller/ Scheduler
- HR/Payroll with ADP
- Quotes/ orders/ customer service/ advertising
- Ran Employee meetings as needed
- Hired/fired employees
- A/P
- Filing
- Purchased raw material
- The owner sold the company
- Software: SAGE 100 ERP, ADP, OUTLOOK; EXCEL
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed budget implementations, employee evaluations, and contract details.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
DIAGNOSTIC CLERICAL SUPPORT
MICHIGAN HEART &VASCULAR SPECIALISTS
03.2010 - 11.2014
- Echo Department: I organized 8 echo technicians, I scheduled TEE's (cath lab, tech, physician), Data entry all echo reports inpatient, outpatient and outreach
- Facility based billing and inpatient ICD-9 cardiology coding, filing, scanning as needed in medical records
- Worked with 12 cardiologist physicians; have letters of recommendation
- PROSOLV, IDOC, POWERCHART, ALLSCRIPTS PM software
- I worked from 2002 - 2014 for Petoskey Hospital, in various areas.
- Delivered clerical support by handling range of routine and special requirements.
- Provided excellent customer service while answering phone calls, directing inquiries, and taking detailed messages when necessary.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Maintained and updated office records, both digital and physical.
- Collaborated with various departments to complete assigned tasks.
- Handled sensitive information discreetly while working with confidential documents or discussing private matters with clients or coworkers.
Education
SEMINAR CREDITS -
Fred Pryor
BIRMINGHAM, MI01.2016
C.N.A. LICENSE -
North Central Michigan College
PETOSKEY, MI12.2002
BUSINESS -
Macomb Community College, South Campus
WARREN, MI01.1989
Skills
- Leadership
- Problem Solving
- Organized
- Loyal
- Hard Worker; Stays Busy
- Dependable
- Business Administration
- Social Media Marketing
References Available
Upon Request
Description
What I know- is from experience. I am the type of person that stays busy-always finding something to do or help others. I will cross train to any department. I feel that is the way I can be beneficial to you. I like to help people. I like to solve problems. I do step-by-step training of others.
Previous Experience
From 1990 to 2002, I raised my 2 children, volunteered at my kids' school in the library & church, had a few part time jobs over the years. For instance: I did run a 26-person telemarketing office 1996 - 1998. Sold Ohio newspapers. My grandmother moved in with us in 1998 to 2002. It was an easy transfer into the medical field because of those years with her.
Personal Information
- Number of Children: No children at home
- Marital Status: Married
Hobbies and Interests
When I have time I like to dabble in genealogy (Am a member of the DAR), walk/work out, cook/bake and spend time with my husband and the pups
Timeline
OPERATIONS MANAGER
Please Don't Contact
02.2021 - Current
HR GENERALIST / ACCOUNTING / BOOKKEEPER
STAR TEXTILE, INC.
08.2020 - 02.2021
GENERAL MANAGER
POWER SEAL INTERNATIONAL, LLC
12.2014 - 05.2020
DIAGNOSTIC CLERICAL SUPPORT
MICHIGAN HEART &VASCULAR SPECIALISTS
03.2010 - 11.2014
SEMINAR CREDITS -
Fred Pryor
C.N.A. LICENSE -
North Central Michigan College
BUSINESS -
Macomb Community College, South Campus