Michelle Martin

• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Created employee schedules to align coverage with forecasted demands.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
• Answered questions about store policies and addressed customer concerns.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Exhibited excellent people skills during interaction with employees and customers.
• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.

• Greeted customers and helped with product questions, selections, and purchases.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Utilized upselling techniques to promote additional products and increase sales.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Managed efficient cash register operations.

Answered incoming calls and assisted with claim information as well as questions about benefits.

Was responsible for documenting conversations with clients through data entry while talking to them.

Used fax, file and made outgoing calls to doctors offices and other insurance companies