Michelle Martin

Caregiver

N/A

Ogden, UT

05.2017 - 06.2024

Assisted my mother with activities of daily living such as bathing, dressing and grooming.
Provided companionship for my elderly mother by engaging in conversation and participating in recreational activities.
Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Monitored vital signs including blood pressure, temperature and pulse rate.
Prepared meals according to dietary requirements and assisted with feeding when necessary.
Administered prescribed medications on a timely basis following care plan instructions.
Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Accompanied clients to social events such as movies or plays.
Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Participated in team meetings regarding client progress or concerns raised by family members.
Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Developed plans for respite care when needed based on availability of family members or other caregivers.
Respected the rights of each individual client while maintaining confidentiality of all personal information.
Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Supported bathing, dressing and personal care needs.
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Laundered clothing and bedding to prevent infection.
Assisted with meal planning to meet nutritional plans.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Followed care plan and directions to administer medications.
Drove clients to shop for groceries, attend doctor appointments and run errands.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Followed safe lifting and transferring techniques to transport residents.
Encouraged residents to participate in activities of daily living to enhance personal dignity.
Monitored vital signs and medication use, documenting variances, and concerning responses.
Reported concerns to nurse supervisor to promote optimal care.
Worked closely with clinical staff to support therapeutic and behavioral plans.
Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Assisted clients with maintaining good personal hygiene.
Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Helped clients get in and out of beds and wheelchairs.
Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Built strong and trusting rapport with clients and loved ones.
Monitored health and well-being of clients and reported significant health changes.
Organized oral medications for clients following dosage and schedule requirements.
Drove clients to doctors' appointments and social outings.
Recorded client status progress and challenges in logbooks and reports.
Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Contacted medical providers on behalf of clients to follow up on appointments.
Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
Maintained detailed records of services performed on clients.
Monitored clients' activity levels and helped prevent sedentary behavior.
Consulted with client care team to continually update care plans.
Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Instructed family members on how to provide bedside care.

Customer Service Representative

Home Depot

Ogden, UT

02.2014 - 07.2019

Recognized client requirements and delivered tailored solutions
Handled customer inquiries and complaints in a timely manner.
Provided customer service support to customers over the phone and by chat.
Processed orders, forms, applications, and requests.
Researched required information using available resources.
Followed up with customers to ensure their satisfaction.
Managed records documenting customer interactions, transactions, feedback, and issues
Gathered feedback from customers regarding products and services.
Analyzed call trends to identify areas of improvement for customer service processes.
Developed strategies to improve quality of customer service delivery.
Assisted in the development of customer service procedures and policies.
Provided excellent customer service to resolve customer complaints in a timely manner.
Answered customer inquiries and provided accurate information regarding products and services.

Production Associate

Autoliv

Brigham City, UT

02.1993 - 08.1998

Assisted in the preparation of production orders, ensuring accuracy and efficiency.
Monitored and adjusted production processes to ensure quality standards were met.
Collaborated with team members to identify and resolve production issues in a timely manner.

Summary

Overview

Work History

Caregiver

Customer Service Representative

Production Associate

Education

GED -

Some College (No Degree) - Criminal Justice

Skills

Affiliations

Accomplishments

Timeline

Caregiver

Customer Service Representative

Production Associate

GED -

Some College (No Degree) - Criminal Justice

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