Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Martin

Tonalea,OK

Summary

Dynamic mortgage loan processor with over 13 years of experience at First National Bank of Oklahoma. Expert in loan processing and data entry, consistently achieving high accuracy and compliance. Recognized for exceptional customer service and effective communication, facilitating smooth closings and enhancing client satisfaction throughout the mortgage process.

Overview

2026
2026
years of professional experience

Work History

Mortgage Loan Processor/Teller

First National Bank of Oklahoma
07.2011 - 07.2025
  • Assisted in gathering and verifying borrower documentation for mortgage applications.
  • Managed data entry into loan processing software to ensure accuracy and compliance.
  • Coordinated communication between borrowers, lenders, and underwriters to facilitate loan approvals.
  • Supported preparation of loan files for underwriting review by organizing necessary paperwork.
  • Learned regulatory guidelines and lender requirements to maintain compliance in processing loans.
  • Developed understanding of mortgage products and processes to support team objectives effectively.
  • Participated in training sessions to enhance knowledge of loan processing systems and procedures.
  • Adapted quickly to changing priorities while maintaining attention to detail in all tasks assigned.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
  • Prepared file for final clear-to-close by branch management.
  • Maintained accurate records of loan processing activities and documents in CRM system.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Received on-going, comprehensive training on home loan products and mortgage process.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Processed mortgage loan applications accurately and successfully for over 20 years.
  • Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
  • Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
  • Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
  • Set up and completed loan submission packages.
  • Achieved high levels of accuracy in document processing, double-checking details against application requirements.

Time Keeper

Timec
2010 - 04.2011
  • Monitored employee attendance and punctuality, ensuring accurate payroll processing.
  • Conducted regular audits of time records to ensure compliance with company policies.
  • Maintained strict confidentiality regarding sensitive employee information, upholding organizational privacy standards and fostering a trusting work environment.
  • Created customized reports detailing workforce metrics such as attendance rates, tardiness incidents, and average shift lengths for informed decision-making processes among management staff members.
  • Enhanced payroll efficiency with meticulous record-keeping and accurate timesheet submissions.

Loan Processor

Home National Bank
1999 - 2009
  • Reviewed loan applications for completeness and accuracy, ensuring compliance with company policies.
  • Assisted in gathering necessary documentation from clients to support loan processing activities.
  • Communicated with clients to explain loan terms and answer inquiries, enhancing customer satisfaction.
  • Coordinated with underwriters to expedite the approval process for loan applications.

Education

Basic

Tonkawa High School
Tonkawa

Skills

  • Processing procedures
  • Pipeline management
  • File management
  • Loan origination software
  • Loan closing procedures
  • Processing documents
  • Loan processing expertise
  • Data entry
  • Customer service
  • Mortgage loan processing
  • Microsoft office
  • Closing documentation
  • Mortgage closing scheduling
  • Teamwork
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills

Timeline

Mortgage Loan Processor/Teller

First National Bank of Oklahoma
07.2011 - 07.2025

Time Keeper

Timec
2010 - 04.2011

Loan Processor

Home National Bank
1999 - 2009

Basic

Tonkawa High School

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Michelle Martin