Michelle Martin
Geneva,FL
Summary
Revenue Cycle leader with 8 years of progressive healthcare leadership experience driving reimbursement optimization, denial management, insurance collections, and revenue integrity initiatives. Proven success leading high-performing teams, overseeing $55M in annual cash flow, and managing complex payer portfolios including Motor Vehicle Accident, Workers' Compensation, and Self-Pay. Recognized for accelerating cash collections, reducing operating expenses, improving revenue cycle performance, and partnering with executive leadership to achieve organizational financial objectives.
Overview
2027
2027
years of professional experience
Work History
Regional Manager, Insurance Collections
Complete Care Centers, LLC
09.2018 - Current
- Provide strategic leadership for insurance collections and revenue cycle operations across six healthcare locations representing 54% of organizational revenue. Lead a team of 20 professionals responsible for reimbursement optimization, denial management, revenue integrity, and accounts receivable performance across a complex payer portfolio.
- Key Achievements
- Oversee revenue cycle operations supporting approximately $55 million in annual cash flow, $4 million in average monthly charges, and more than 80,000 claims annually.
- Manage accounts receivable inventory exceeding $10 million while driving initiatives to improve cash acceleration and reimbursement performance.
- Increased cash collections between January and May 2026 from 14% to 45% through targeted AR strategies and operational improvements.
- Reduced claim submission turnaround time by 4.06 days year to date while maintaining a clean claim rate above 90%.
- Reduced clearinghouse expenses by 50% through strengthening direct payer connectivity and optimizing claims transmission processes.
- Eliminated mail forwarding expenses through workflow redesign.
- Improved departmental efficiency through workflow optimization, eliminating the need to backfill a vacant position while maintaining performance and service levels.
- Established a formal training and succession planning program, developing internal talent and improving onboarding effectiveness while strengthening departmental scalability.
- Supported the initiative to develop KPI-driven reporting and performance metrics to support executive decision-making, operational accountability, and revenue cycle improvement initiatives.
- Collaborate with executive leadership to identify revenue enhancement opportunities, mitigate financial risk, strengthen compliance, and support organizational growth initiatives.
Assistant Billing Manager
Complete Care Centers, LLC
- Supported leadership of multi-site billing and reimbursement operations, including staff development, quality assurance, and performance management.
- Led training initiatives, workflow standardization efforts, and quality audits to improve revenue cycle performance and operational consistency.
- Assisted with KPI reporting, denial management strategies, and process improvement initiatives that enhanced reimbursement outcomes.
Additional Revenue Cycle Experience
Complete Care Centers, LLC
- Progressively promoted through multiple revenue cycle positions including Legal Accounts Receivable Specialist, Patient Billing Liaison, Procedure Pre-Authorization Specialist, Settlement Payment Poster, and PIP/WC Insurance Payment Poster, developing expertise across the full revenue cycle continuum.
Business Collections Specialist II
JPMorgan Chase & Company
01.2017 - 01.2018
- Managed complex commercial collections portfolios while ensuring regulatory compliance.
- Analyzed account performance and negotiated payment solutions to improve recovery outcomes.
- Applied analytical problem-solving skills to resolve customer financial issues and support portfolio performance.
Member Service Representative II
Fairwinds Credit Union
01.2014 - 01.2016
- Delivered financial services, account management, and fraud prevention support.
- Consistently exceeded sales, service, and member satisfaction goals.
Senior Team Captain – Escalations
Convergys Corporation
01.2013 - 01.2014
- Led high-priority escalation resolution activities for complex customer service and billing issues.
- Maintained customer satisfaction performance above established benchmarks.
Education
Certified Revenue Cycle Representative (CRCR) -
HFMA
07-2026
6-20 All-Lines Adjuster License -
Florida
2022
Business Administration - Human Resources Coursework
Seminole State College
2018
GED -
Seminole State College
Skills
- Revenue Cycle Management
- Insurance Collections
- Denial Management
- Revenue Integrity
- Accounts Receivable Optimization
- Reimbursement Optimization
- Cash Flow Management
- KPI Development & Reporting
- Operational Leadership
- Process Improvement
- Team Development
- Financial Performance Management
- Compliance & Risk Mitigation
- Strategic Planning
- Athenahealth
- EClinicalWorks
- Salesforce
- Vericle
- Microsoft Excel
- Microsoft Office Suite
- Microsoft Teams
- SharePoint
- Outlook
- RingCentral
- ShareFile
- SimpliFI
Section name
- Michelle Martin
- Geneva, FL 32732
- 407-757-4282
- Martin90michelle@gmail.com
- Dear Hiring Manager
- I am excited to apply for the Director of Revenue Cycle position. With over eight years of progressive healthcare revenue cycle leadership experience, I have successfully led teams, optimized reimbursement performance, improved cash flow, and implemented operational improvements that drive financial results.
- As Regional Manager of Insurance Collections for Complete Care Centers, I lead a team of 20 revenue cycle professionals supporting six healthcare locations representing 54% of organizational revenue. I oversee operations responsible for approximately $55 million in annual cash flow, $10 million in accounts receivable, $4 million in monthly charges, and more than 80,000 claims annually.
- My recent accomplishments include increasing cash collections within 45 days from 14% to 45%, reducing claim submission turnaround time by over four days while maintaining a clean claim rate above 90%, reducing clearinghouse expenses by 50%, and implementing workflow improvements that reduced operating costs while maintaining performance.
- I am passionate about building high-performing teams, leveraging data to drive decision-making, and partnering with leadership to improve revenue cycle outcomes. I welcome the opportunity to discuss how my experience and results-driven approach can contribute to your organization's success.
- Thank you for your consideration.
- Sincerely
Timeline
Regional Manager, Insurance Collections
Complete Care Centers, LLC
09.2018 - Current
Business Collections Specialist II
JPMorgan Chase & Company
01.2017 - 01.2018
Member Service Representative II
Fairwinds Credit Union
01.2014 - 01.2016
Senior Team Captain – Escalations
Convergys Corporation
01.2013 - 01.2014
Assistant Billing Manager
Complete Care Centers, LLC
Additional Revenue Cycle Experience
Complete Care Centers, LLC
Certified Revenue Cycle Representative (CRCR) -
HFMA
6-20 All-Lines Adjuster License -
Florida
Business Administration - Human Resources Coursework
Seminole State College
GED -
Seminole State College