Michelle Martinez
Norcross,GA
Summary
I consider myself fast adaptive with any position. Having 6years with extensive experience in customer service. oriented Scheduler highly effective at managing calendars in demanding, fast-paced environments and versed in resource loading and operations sequencing. Skilled Scheduler familiar with compliance and documentation requirements. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking professional with an organized approach. service Communicative customer service professionally motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Piedmont Cancer Institute
12.2022 - Current
- Scheduled follow uo visits, lab orders, treatment orders, Radiology scans, Interventional radiology orders
- Checked patients out
- Answered appointment calls
- Stayed calm under pressure to and successfully dealt with difficult situations
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Providing excellent customer service by promptly answering patient inquiries
- Greeted and assisted patients with check-in procedures
- Answered incoming calls, scheduled appointments and filed medical records
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Scheduler
Underfoot Design Inc
11.2021 - Current
- Scheduled and confirmed appointments
- Maintained daily calendars, set appointments with clients and planned daily office events
- Updated reports and daily logs for management use and permanent files
- Verified pricing and computed product totals to complete detailed invoices
- Analyzed demand and recommended updates to calendar schedule
- Submitted new system orders and completed related paperwork
- Delivered production schedules to our team to provide established timeframes for clients and designers
- Entered information into system to update status reports.
Receptionist
Delgado's Orthopedic Office
08.2021 - 11.2022
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Updated and recorded customer or client information to maintain accounts
- Answered phone calls, provided information to callers and connected callers to appropriate people
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Managed customer complaints and rectified issues to complete satisfaction.
Sales Representative
Boost Mobile
12.2016 - 04.2020
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Contacted new and existing customers to outline benefits of products
- Monitored customer order process and addressed customer issues
- Fostered relationships with customers to expand customer base and retain business
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Answered product questions with up-to-date knowledge of sales and promotions
- Leveraged CRM system to manage sales activities and track sales performance
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Education
High School Diploma -
Penn Foster High School
Scranton, PASkills
- Telephone Etiquette
- Call Management
- Timesheet Management
- Call Schedule Distribution
- Problem-Solving
- Conflict Resolution
- Attention to Detail
- Staff Coordination
- Critical Thinking
- Computer Skills
- Teamwork and Collaboration
- Customer Service
- Positive Attitude
- Demographics Information
- Diagnostic Codes
- Punctual and Hardworking
- Outpatient Care
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Access Representative
Piedmont Cancer Institute
12.2022 - Current
Scheduler
Underfoot Design Inc
11.2021 - Current
Receptionist
Delgado's Orthopedic Office
08.2021 - 11.2022
Sales Representative
Boost Mobile
12.2016 - 04.2020
High School Diploma -
Penn Foster High School
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