Michelle Martinez

Work History

Mountain Valley Meadows, Cornerstone Residential.

Tooele , Utah

11.2022 - 08.2023

Inspected the operations in place overcoming the obstacles blocking the success of the community of 88 units by overseeing the increase of property and unit inspections and enforcing consequences to leaseholders in default
Achieving a desirable apartment community and resident satisfaction leads to fewer move-outs, increasing lease renewals with the overall net income increase
Restructured and introduced a creative marketing plan by hosting open houses and using the office staff and maintenance personnel to create live videos and photos bringing familiar faces advertising and of available move-in ready apartments, increasing traffic flow and resulting in a 7% rate increase from 89% to high consistent occupancy of 96%
Comfortable with uncomfortable situations that may occur without warning relevant to the Landlord-Tenant laws including all fair housing rules and regulations
Diligently keeping an accurately detailed schedule for the upcoming yearly safety inspections with first responders including the fire department and Utah health department, Proper services and contracted vendors are essential to ensure the safety of the residents
Ensuring all safety and health mandatory inspections, keeping a clean, safe, and healthy residential community.

Gardner Station, Cornerstone

West Jordan , Utah

10.2021 - 11.2022

Defining a solid understanding of the expectations asked of me
Supporting the final decisions made by the property manager striving for the shared goals for a long-term financial sucess
Understanding the conventional market by keeping up-to-date market surveys and visiting our in-person competitors to identify their strengths and weaknesses using the findings that can improve while creating ideas that allow us to stay one step ahead
Cultivated trusted relationships with residents by fostering an atmosphere of authenticity and empathy enabling a more assertive approach to the successful collection of rent paid promptly without rolling over into the next month
Engaging with tenants, initiating discussions including their needs for work orders, and asking for feedback on their experience, demonstrating the commitment to the well-being of our community and building a trust and loyalty relationship
Demonstrating exceptional abilities in collecting balances of wrong debit within 30 days of residents who have moved out, increasing cash, and adding to the overall success.

Gardner Station, Cornerstone Residential

West Jordan , Utah

05.2020 - 10.2021

Providing exceptional customer service to prospective residents by providing personalized tours of desirable floor plans, understanding individual needs and preferences, explaining the benefits of living in our community, and securing a lease agreement to ensure our leasing goals
Retrieving leads by advertising the available units with live videos and photos to increase curiosity, increasing the traffic flow, converting to apartment tours, and preparing for move-in
Overseeing the final decision of rental applications verifying the income of adult household members 18 years or older was done by collecting pay stubs or W-2 forms and confirming the identification of these members
In addition, legal documents such as rental agreements were created and signed by all parties.