Michelle Martinez
Assistant Property Manager
West Jordan,Utah
Summary
Well-qualified Assistant Property Manager with proven success in supporting the property manager in the day to day operations including my committed to provide an exceptional living experience to our current and future residence. In-depth knowledge of the fundamentals including conventional rental market, eviction processing, applications, and legal rental agreements, budgets and financial reports built during 3 + years of experience in the property management industry.
Overview
2
2
Leasing Agent
1
1
Assistant Property Manager
1
1
Property Manager
Work History
Property Manager
Mountain Valley Meadows, Cornerstone Residential.
Tooele, Utah
11.2022 - 08.2023
- Inspected the operations in place overcoming the obstacles blocking the success of the community of 88 units by overseeing the increase of property and unit inspections and enforcing consequences to leaseholders in default
- Achieving a desirable apartment community and resident satisfaction leads to fewer move-outs, increasing lease renewals with the overall net income increase
- Restructured and introduced a creative marketing plan by hosting open houses and using the office staff and maintenance personnel to create live videos and photos bringing familiar faces advertising and of available move-in ready apartments, increasing traffic flow and resulting in a 7% rate increase from 89% to high consistent occupancy of 96%
- Comfortable with uncomfortable situations that may occur without warning relevant to the Landlord-Tenant laws including all fair housing rules and regulations
- Diligently keeping an accurately detailed schedule for the upcoming yearly safety inspections with first responders including the fire department and Utah health department, Proper services and contracted vendors are essential to ensure the safety of the residents
- Ensuring all safety and health mandatory inspections, keeping a clean, safe, and healthy residential community.
Assistant Property Manager
Gardner Station, Cornerstone
West Jordan, Utah
10.2021 - 11.2022
- Defining a solid understanding of the expectations asked of me
- Supporting the final decisions made by the property manager striving for the shared goals for a long-term financial sucess
- Understanding the conventional market by keeping up-to-date market surveys and visiting our in-person competitors to identify their strengths and weaknesses using the findings that can improve while creating ideas that allow us to stay one step ahead
- Cultivated trusted relationships with residents by fostering an atmosphere of authenticity and empathy enabling a more assertive approach to the successful collection of rent paid promptly without rolling over into the next month
- Engaging with tenants, initiating discussions including their needs for work orders, and asking for feedback on their experience, demonstrating the commitment to the well-being of our community and building a trust and loyalty relationship
- Demonstrating exceptional abilities in collecting balances of wrong debit within 30 days of residents who have moved out, increasing cash, and adding to the overall success.
Leasing Agent
Gardner Station, Cornerstone Residential
West Jordan, Utah
05.2020 - 10.2021
- Providing exceptional customer service to prospective residents by providing personalized tours of desirable floor plans, understanding individual needs and preferences, explaining the benefits of living in our community, and securing a lease agreement to ensure our leasing goals
- Retrieving leads by advertising the available units with live videos and photos to increase curiosity, increasing the traffic flow, converting to apartment tours, and preparing for move-in
- Overseeing the final decision of rental applications verifying the income of adult household members 18 years or older was done by collecting pay stubs or W-2 forms and confirming the identification of these members
- In addition, legal documents such as rental agreements were created and signed by all parties.
Education
High School Diploma -
08.1984 - 05.1987
Skills
Application process proficiency
Property Inspections
Record Keeping
Tenant and eviction laws
Tenant issue resolution
Customer service-focused
Exceptional oral and written communication skills
Financial budgeting and reporting
Property management
Adaptable
Accomplishments
- Increased occupancy rates from 89% to 96% in 7 months.
- Achieved resident satisfaction, maintained a 96% occupancy, while providing a beautiful manicured landscape with a upscale curbside appearance. that provided a desirable well cared for residential community. Overseeing the scheduling of the increased residential unit inspections from twice a year to a mandatory monthly inspection that took place on the third Monday of each month with accuracy and efficiency.
Timeline
Property Manager - Mountain Valley Meadows, Cornerstone Residential.
11.2022 - 08.2023
Assistant Property Manager - Gardner Station, Cornerstone
10.2021 - 11.2022
Leasing Agent - Gardner Station, Cornerstone Residential
05.2020 - 10.2021
Carbon High School - High School Diploma,
08.1984 - 05.1987