Michelle Martinez
Sacramento,CA
Summary
Experienced medical administrative assistant dedicated to providing exceptional customer service in fast-paced environments. Proven track record of strong organizational skills and the ability to make sound decisions while managing multiple tasks simultaneously. Demonstrates a self-motivated work ethic that consistently delivers optimal performance and results, both independently and as a valuable team member.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Retinal Consultants
12.2023 - Current
- Greets visitors
- Managing security and telecommunications systems
- Handling queries and complaints via phone, email, and general correspondence
- Transferring calls as necessary
- Taking and ensuring messages are passed to the appropriate staff member in time
- Receiving, sorting, distributing, and dispatching daily mail
- Handling transcription, printing, photocopying, and faxing.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Data Processor
Dome Printing
11.2019 - 03.2020
- Utilized software to organize, store, and analyze data
- Automated data processing tasks
- Ensured data accuracy and data integrity
- Ensured compliance with data privacy regulations
- Monitored and maintained data processing systems
- Collaborated with team members on data processing projects.
Education
Certificate -
Carrington College
Sacramento, CA01.2024
Skills
- Medical Terminology
- Healthcare Administration and Ethics
- Clinical Documentation
- Attention to Detail
- Electronic Healthcare Records
- Appointment Scheduling
- Patient Charting
- Front Desk Operations
- Telephone Etiquette
References
- Alex Razo (916)295-3073 alejandro.razo@securitasinc.com
- Oscar Rangel (916)549-2006 orangel@sbmcorp.com
- Vanessa White (916)868-8112 whitevanessa96@gmail.com
Additional Information
- Motivated hard-working individual with customer service experience
- Exceptional ability in observing and recording situations analytically and independently
- Excellent communication skills both verbal and written
- Familiar with electronic health records and various computerized programs
- Proactive and reliable multitasker with excellent organization skills and ability to prioritize patient needs
- Adept in effectively managing day-to-day operations to ensure positive staff morale and patient satisfaction
Languages
Spanish
Timeline
Medical Receptionist
Retinal Consultants
12.2023 - Current
Data Processor
Dome Printing
11.2019 - 03.2020
Certificate -
Carrington College