Michelle Martinez
Panama City,United States
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR/Recruiting Assistant
Eastern Shipbuilding Group
Panama City, FL
06.2024 - Current
- Sourced and screened potential candidates for open positions.
- Assisted with scheduling interviews between hiring managers and qualified candidates.
- Prepared offer letters and conducted reference checks.
- Posted and managed job advertisements to support candidate searches and sourcing.
- Reviewed and assessed resumes submitted by job seekers to determine candidate matches based on skills and experience.
- Conducted reference checks and employment verifications to validate candidates.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Explained job duties, compensation and benefits to potential candidates.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Facilitated job application processes for qualified candidates.
- Assisted with the onboarding process for new hires.
- Answered questions regarding salaries and other pertinent information.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Maintained confidentiality of sensitive information and documents.
- Conducted phone screens for prospective candidates to evaluate qualifications.
- Maintained an updated database of resumes from potential candidates for future openings.
- Coordinated and scheduled interviews, facilitating smooth communication between candidates and hiring teams.
Medical Billing Specialist
GeodataPR International, INC
San Juan, PR
10.2014 - Current
- Took billing calls, questions and concerns from patients and third party carriers.
- Attended provider meetings and workshops when appropriate.
- Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
- Entered patient charges and payments into electronic health records.
- Corrected, completed and processed claims for payer codes.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Handled billing, waivers and claims for private and commercial clients.
- Completed and submitted appeals for denied claims.
- Applied HIPAA privacy and security regulations while handling patient information.
- Prepared and updated new system to handle billing needs with improved accuracy, reliability and overall performance.
- Collected, posted and managed patient account payments.
- Checked claims coding for accuracy with ICD-10 standards.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Submitted claims to insurance companies.
Office Medical Biller
Digestive Diseases Center
Panama City, FL
10.2023 - 06.2024
- Updated patient records with new insurance information when necessary.
- Resolved discrepancies between insurance payments and billed amounts by contacting insurers regarding unpaid claims.
- Identified any denied or rejected claims and worked with providers to resolve them.
- Submitted appeals as needed when a claim was not paid in full or denied by an insurer.
- Managed accounts receivable, including aging reports, denials management, collections activities, cash applications.
- Provided customer service support to patients regarding billing issues and questions via phone calls or emails.
- Complied with HIPAA guidelines while handling confidential patient information.
- Completed and submitted appeals for denied claims.
- Submitted appeals using provider portals and phone communication.
- Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
- Answered customer questions to maintain high satisfaction levels.
- Collected, posted and managed patient account payments.
Front Desk Receptionist
Coastal Urgent Care Of Houma
Lynn Haven, FL
08.2023 - 10.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Education
High School Diploma -
Academia San Antonio
Guayama, PR05.2009
Skills
- Denial Management Strategies
- Revenue Cycle Management
- Effective Communication Techniques
- Patient Billing Procedures
- HIPAA Compliance Understanding
- Payment Posting Abilities
- Workflow Optimization Techniques
- Financial Reporting Competence
- ICD-10 Knowledge
- Claims Processing Proficiency
- Organizational capabilities
- Chart Auditing
- Account Reconciliation
- Claims review
- Billing and Collection Procedures
- Clerical Support
- Multitasking and Organization
- Teamwork and Collaboration
- Account follow-up
- Appointment Scheduling
- Data Entry
- Insurance claims processing
- Onboarding
- Resume Screening
- Candidate Sourcing
- Pre-Employment Screening
- Applicant sourcing
- Resume scanning
- Candidate pre-screening
- Candidate Selection
- Administrative Support
- Microsoft Office expertise
- Team Collaboration
- Time Management
- Employment Verification
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Certified Professional Medical Biller, AFAMEP - 2021
- Supervised and leadership Training - 2019
- Certified HITECH, AFAMEP - 2020
- Certified HIPAA, AFAMEP - 2020
- Certified Fraud, Abuse And Waste, AFAMEP - 2020
- Certified EMTALA, AFAMEP - 2020
- Certified MACRA, AFAMEP - 2020
- Certified Professional Medical Biller Audit, AFAMEP - 2020
- Certified ICD10 PCS & CM - 2015
- Certified Audit Medical Biller, Sagrado Corazon de Jesus University - 2018
- Certified Excel, Interactive Technology Group - 2015
Timeline
HR/Recruiting Assistant
Eastern Shipbuilding Group
06.2024 - Current
Office Medical Biller
Digestive Diseases Center
10.2023 - 06.2024
Front Desk Receptionist
Coastal Urgent Care Of Houma
08.2023 - 10.2023
Medical Billing Specialist
GeodataPR International, INC
10.2014 - Current
High School Diploma -
Academia San Antonio
- Certified Professional Medical Biller, AFAMEP - 2021
- Supervised and leadership Training - 2019
- Certified HITECH, AFAMEP - 2020
- Certified HIPAA, AFAMEP - 2020
- Certified Fraud, Abuse And Waste, AFAMEP - 2020
- Certified EMTALA, AFAMEP - 2020
- Certified MACRA, AFAMEP - 2020
- Certified Professional Medical Biller Audit, AFAMEP - 2020
- Certified ICD10 PCS & CM - 2015
- Certified Audit Medical Biller, Sagrado Corazon de Jesus University - 2018
- Certified Excel, Interactive Technology Group - 2015
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