Michelle Martinez
Cibolo,TX
Summary
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
9
9
years of professional experience
Work History
DOT Safety Specialist
Applicant Insight
Remote
03.2022 - Current
- Enhanced document control processes by implementing a centralized digital filing system for improved accessibility and organization.
- Contributed to team goals by efficiently managing high volumes of incoming requests for document updates or revisions without delays in turnaround times.
- Conducted regular audits of controlled documents, identifying discrepancies and ensuring timely corrections to maintain data integrity.
- Maintained high levels of accuracy in documentation, reducing errors and ensuring compliance with industry standards.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
Content Moderator
TaskUs
Cibolo, TX
07.2023 - 11.2024
- Reviewed content for compliance with internal policies and procedures.
- Provided feedback to content creators on best practices for creating engaging content.
- Investigated complaints regarding inappropriate or offensive material.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
- Collaborated with other teams within the organization to address issues quickly.
Customer Service Representative
Teleperformance
09.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Work Study Student
El Paso Community College
El Paso
12.2018 - 12.2020
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
Gc services
El Paso
01.2016 - 05.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate's degree - Liberal Arts & Sciences
El Paso Community College
El Paso, TX12.2020
Skills
- Records maintenance
- Microsoft Excel
- Microsoft Outlook
- Audit Procedures
- Verifying data accuracy
- Administrative support specialist
- Document Preparation
- Customer Relationship Management
- Independent worker
Timeline
Content Moderator
TaskUs
07.2023 - 11.2024
DOT Safety Specialist
Applicant Insight
03.2022 - Current
Customer Service Representative
Teleperformance
09.2021 - 02.2022
Work Study Student
El Paso Community College
12.2018 - 12.2020
Customer Service Representative
Gc services
01.2016 - 05.2018
Associate's degree - Liberal Arts & Sciences
El Paso Community College
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