Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Martinez

Baraboo

Summary

Adaptable with a background in customer service and support. Currently a student worker at Madison College Accounting and Business Lab. Excelled in critical thinking and effective organization, enhancing student comprehension and customer satisfaction. Proven track record in team leadership and attention to detail.

Overview

3
3
years of professional experience

Work History

Student Worker, Instructor

Madison College
02.2025 - Current
  • Providing drop-in support to students taking courses in accounting, finance, business, business technology and computer software courses.
  • Helping diverse groups of students strengthen subject comprehension, and boost confidence.

Caregiver

Anne Taylor-Czaplewski
09.2024 - Current
  • Clean house, run errands, manage laundry, and complete weekly grocery shopping.
  • Transport individual to events and medical appointments.
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patient.

Barista

Starbucks Corporations
06.2023 - 11.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Promoted additional items with beverages, increasing store sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Cashier & Kitchen Crew

Devils Lake Concession Corporation
05.2022 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School Diploma -

Baraboo High School
Baraboo, WI
06-2024

Skills

  • Customer relations
  • Critical thinking
  • positive attitude
  • Effective Organization Skills
  • Team Leadership
  • Teamwork
  • Adaptable
  • Attention to detail
  • Time management

Languages

Spanish
Native or Bilingual

Timeline

Student Worker, Instructor

Madison College
02.2025 - Current

Caregiver

Anne Taylor-Czaplewski
09.2024 - Current

Barista

Starbucks Corporations
06.2023 - 11.2023

Cashier & Kitchen Crew

Devils Lake Concession Corporation
05.2022 - 07.2023

High School Diploma -

Baraboo High School

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Michelle Martinez