MICHELLE MASCARENAS TRIPP
Reno
Summary
Rational Medical billing/collector with 20 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
23
23
years of professional experience
Work History
Collector/Biller
St. Mary's Regional Medical Center
Reno, NV
12.2022 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Work with Commercial insurance, Medicaid, Medicare, Workers Comp and Auto accident claims.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Analyzed account discrepancies and collaborated with departments to resolve issues.
- Managed patient accounts to ensure timely collection of outstanding balances.
Analyst
QHR
Reno, NV
06.2022 - 11.2022
- Identified and resolved problems through root cause analysis and research.
- Validated results and performed quality assurance to assess accuracy of data.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Helped improve operations by showing a clear connection between current policies and business results.
- Collected, arranged and input information into database system.
Collector
St. Mary's Regional Medical Center
Reno, NV
03.2018 - 06.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Work with Commercial insurance, Medicaid, Medicare, Workers Comp and Auto accident claims.
- Collected past due accounts with an average of 48 months delinquency.
Medical Biller/Collector Agent
Bennett Medical Services
Reno, NV
07.2003 - 03.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Worked with Medicare, Medicaid, Workers Comp and Commercial Insurance
- Medical Authorization
- Worked front office and delivery driver.
Education
Associate of Science - Science in Health Studies
Carrington College
Reno, NV09-2024
Certificate of Achievement - Medical Billing and Coding Certification
Carrington College
Reno, NV09-2023
Veterinary Technician Degree - Veterinary Technology
Penn Foster College
Scottsdale, AZ06-2005
High School Diploma - undefined
Round Mountain Jr./Sr. High School
Round Mountain, NV06-1998
Skills
- Cultural Awareness
- Medicare guidelines
- Multiple Priorities Management
- Epic
- MS Office
- Verbal and Written Communication
- Project Analysis
- Performance Assessment
- Timeline Development
- UB-04 and HCFA-1500
- Root Cause Analysis
- Data Research and Validation
- Medical Terminology, Knowledge of DRG/CPT and Coding
- Compliance Analysis
Timeline
Collector/Biller
St. Mary's Regional Medical Center
12.2022 - Current
Analyst
QHR
06.2022 - 11.2022
Collector
St. Mary's Regional Medical Center
03.2018 - 06.2022
Medical Biller/Collector Agent
Bennett Medical Services
07.2003 - 03.2018
Certificate of Achievement - Medical Billing and Coding Certification
Carrington College
Veterinary Technician Degree - Veterinary Technology
Penn Foster College
High School Diploma - undefined
Round Mountain Jr./Sr. High School
Associate of Science - Science in Health Studies
Carrington College