Michelle Massey
Forest Heights
Summary
With a proven track record at Howard University Hospital, I excel in enhancing patient satisfaction and care efficiency through expert management of medical records and strong organizational skills. My adeptness in EMR/EHR systems and commitment to HIPAA compliance have significantly contributed to streamlining patient care processes.
Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Overview
14
14
years of professional experience
Work History
Unit Secretary (SICU)
Howard University Hospital
12.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
PCT(CCHT)/ Preceptor (PCT Trainer)-PRN
US Renal Care
01.2016 - Current
- Performed accurate water quality testing, ensuring optimal conditions for safe and effective dialysis treatments.
- Provided comprehensive pre-and post-treatment assessments, identifying any potential complications and addressing them promptly.
- Assisted with dialysis technician orientation and training to promote high standard of patient care.
- Improved patient care by providing timely and accurate hemodialysis treatments.
- Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
- Responded to dialysis-related emergency situations under nurse supervision.
- Obtained patient's blood samples via access site or dialysis lines.
- Performed dialysis access site cannulation and initiated dialysis treatment.
- Participated in technical and clinical competency reviews to maintain dialysis treatment skill level.
- Reinforced patient education to enhance understanding of disease and prescribed treatment protocols.
- Followed prescribed infection control protocols and wore personal protective equipment to minimize contamination risk.
- Disinfected dialysis station, equipment and chairs after completion of each patient treatment.
- Worked closely with physicians to monitor patients'' progress and adjust treatment plans accordingly, ensuring optimal outcomes.
- Utilized electronic health record systems proficiently for thorough documentation of patient information and treatment details.
- Contributed to a supportive work environment by assisting colleagues with tasks as needed and sharing best practices.
Dialysis Tech/ PCT
Howard University Hospital
09.2022 - 12.2023
- Assembling the dialysis machine and ensuring its proper performance.
- Monitoring patients undergoing dialysis treatment.
- Ensuring usage of the dialysis machine is safe and secure.
- Administering local anesthesia.
- Talking patients through the dialysis process.
- Monitoring and adjusting patient fluid removal rates as required.
- Working in tandem with nurses and doctors.
- Ensuring sterilization of operating equipment before use.
- Responding to emergency scenarios.
- Attending to patient needs.
- Understanding patient physical and emotional concerns.
- Educating patients on health maintenance and care.
- Developing operational training material for staff.
- Maintained up-to-date knowledge of healthcare regulations, trends, and advancements in patient care techniques.
- Ensured a safe and supportive learning environment by enforcing strict adherence to clinical policies and procedures.
Direct Care Staff/ One to One Staff
Behavioral Research Associates
01.2011 - 07.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
- Established strong rapport with patients, fostering trust and open communication for better understanding of individual needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Kept clients engaged in social networks and communities for personal health and growth.
- Planned healthy meals and cooked meals to provide adequate nutrition for client wellbeing.
Education
Bachelor of Science - Nursing
Prince George’s Community College
Largo, MD05-2027
High School Diploma -
Gwynn Park High School
Brandywine, MD05-2000
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- HIPAA compliance
- EMR / EHR
- Medical records maintenance
- Conflict resolution techniques
- Customer engagement
- Expertise in MS office applications
Timeline
Unit Secretary (SICU)
Howard University Hospital
12.2023 - Current
Dialysis Tech/ PCT
Howard University Hospital
09.2022 - 12.2023
PCT(CCHT)/ Preceptor (PCT Trainer)-PRN
US Renal Care
01.2016 - Current
Direct Care Staff/ One to One Staff
Behavioral Research Associates
01.2011 - 07.2017
Bachelor of Science - Nursing
Prince George’s Community College
High School Diploma -
Gwynn Park High School
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