MICHELLE MASTELLER

• Collected and polished glassware, keeping adequate stock for expected customer loads.
• Multitasked to meet customer, business operations and server needs with minimal errors or delays.
• Worked with management to plan and implement special events to boost customer numbers and profits.
• Maintained a clear understanding of the privacy of guests and events held on property.
• Promoted to Lead bartender within a year of employment.
• Trained new hires while implementing standard operating procedures with a focus on world class service and guest relations.

Maintained familiarity with the latest in mixology, bar equipment and sanitation standards. Created a menu of signature drinks that increased bar revenue by 15%. Trained all bartenders on every aspect of the position from drink preparation and knowledge to building valuable customer relationships and up selling techniques. Introduced a loyalty program for guests resulting in 80% return visits. Demonstrated the ability to multi-task at a fast pace while dealing with various situations/ individuals with over 1000 customers weekly. Responsibilities included managing floor staff, securing cash dropsmand locking up the building.

• Planned and updated menus to capitalize on changing trends in customer preferences.
• Stayed up-to-date on the latest in mixology trends, bar equipment and sanitation standards.
• Supported servers by preparing specialty drinks for patrons in all areas of the establishment.
• Collected and polished glassware, keeping adequate stock for expected customer loads.
• Estimated daily beverage consumption to maintain proper inventory levels.

Supervised all front of house procedures. Created weekly and daily side work lists. Responsible for scheduling twenty to thirty employees weekly. Arranged all aspects of private events of varying sizes and occasions. Maintained a high morale with open lines of communication resulting in very little turnover during my tenure.

Developed the cocktail menu. Took food orders from bar guests and recommended beverage pairings to go with their meals boosting sales an average of $10 per customer. Continuously built a rapport and personal experience with guests to ensure that they become repeat customers.

Maintained full knowledge of all menu items, contents and preparation methods. Processed cash, credit card and voucher payments. Maintained bar stocks, replenishing daily as necessary. Maintained a neat personal appearance. Upheld a high standard of cleanliness in all work areas.

Became a certified trainer in all positions. Developed core skills such as: step consolidation, anticipation of guests needs, suggestive selling and up selling. Mastered accurate pouring techniques.