Michelle Mathews
Pelham,Alabama
Summary
Detail-oriented Invoicing Specialist with 6 years of experience. Well-versed in using Microsoft Dynamics GP and AS400 and learning new skills with ease and efficiency. Dedicated to exceeding goals and maintaining positive attitude.
Overview
20
20
years of professional experience
Work History
Invoicing Specialist
Birmingham International Forest Products
08.2022 - Current
- Prepared invoices to customers, processed payments, and documented account updates.
- Collaborated with customers to resolve disputes.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Managed invoicing and payment processing operations.
- Entered and maintained billing information in company internal databases for accessibility.
- Processed customer invoices, credit memos and payments within established timelines.
- Verified accuracy of billing data and corrected discrepancies.
- Verified accuracy of accounts payable payments, resulting in 85% reduction in payment errors and check reissues
- Generated daily, weekly and monthly reports for billing department.
- Processed customer refunds and adjustments according to company policies
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Used data entry skills to accurately document and input statements.
Accounts Payable Specialist
Birmingham International Forest Prodcuts
06.2017 - 08.2022
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Investigated daily variances and corrected errors to resolve discrepancies.
Administrative Assistant
EGS Commercial Realty
12.2016 - 06.2017
- Provide administrative support to the Property Manager and the management staff to ensure that accurate letters, documents and other various materials are produced within established periods and with high-quality standards
- Provide assistance preparing and monitoring budgets to ensure accurate information is submitted within all necessary periods
- Provided general support for property managers to ensure that all department functions are always supported
- Work closely with tenant to assure Rent is paid on time
- Assists with obtaining bids for work from outside contractors
- Maintains Property Management files, reports and related communications
- Writes and prepares letters, memos, e-mails, and reports in draft and final form
- Proofreads and edits materials to ensure high quality communications.
Sentry Administrator
Altec Industries, Inc
04.2012 - 06.2016
- Respond to customer inquiries regarding safety training through the Sentry line, emails from Sentry post, direct calls and emails
- Partner with Account Managers to assist their customers with safety training needs
- Prepare and send customer quotes
- Prepare invoices to send to customers for materials or classes
- Follow up on sales leads from Service group, trade shows, etc
- Schedule customer classes in trainers' & Program Manager's (5) calendars
- Coordinate all classes for the customers
- Send or order Sentry materials that have been purchased by customers
- Working with Sales on coordinating Sentry classes within Altec University In-House training
- Researching current customer base to analyze future marketing potential and needs
- Maintain all of our program classroom materials within our departmental drive to ensure all information is up to date and accurate
- Maintain Sentry's Progress board or the Work in Progress (WIP) Board
- Coordinating with customer specific training programs, i.e., creating new programs customized towards their specific needs
- Additional administration support for Sentry Manager & Trainers as needed
Receptionist
Altec Industries, Inc
02.2008 - 04.2012
- Manage the main 6-line switchboard; screen, greet and log in all office visitors; maintain company telephone roster
- Sort incoming mail, distribute faxes, sign for shipments, and prepare shipments and labels as requested
- Assisted with implementation of Position Management within our Human Resources Software
- Provide support on projects for the Executive Assistants as needed.
Collector
Regions Bank
06.2007 - 01.2008
- Called customers who were 1 to 60 days delinquent on their mortgage or installment loans using a dialer, making sure to follow the Bank Secrecy Act
- Created customer loyalty by using courtesy skills, demonstrating listening, taking personal responsibility, reinforcing positive responses, communicating benefits & asking for commitment from the customer.
Executive Administrative Assistant
Boothby Realty, Inc
09.2003 - 01.2007
- Provided administrative support to the Vice President, Property Manager and the management staff to ensure that accurate letters, documents and other various materials were produced within established time frames and with high-quality standards
- Provided assistance preparing and monitoring budgets to ensure accurate information was submitted within all necessary time frames
- Provided general support for property managers to ensure that all department functions were always supported
- Worked closely with collections attorneys to assure Association fees were paid in full.
Education
Bachelors of Social Science - Criminal Justice
Troy University
Troy, AL12.2012
Associates of Social Science - Criminal Justice
Jefferson State Community College
Birmingham, AL05.2010
Skills
- Computer Skills
- Windows Office Professional; Adobe Illustrator; Lotus Notes; Scanning technology, HTML; People Soft;
- Markview; Litmos; Oracle
- Administrative Skills
- Planning and Scheduling; Written Communication; Customer Service; Maintain Confidentiality; Internet
- Research; Telephone Reception; Transcription; 80 wpm Typing Speed
Timeline
Invoicing Specialist
Birmingham International Forest Products
08.2022 - Current
Accounts Payable Specialist
Birmingham International Forest Prodcuts
06.2017 - 08.2022
Administrative Assistant
EGS Commercial Realty
12.2016 - 06.2017
Sentry Administrator
Altec Industries, Inc
04.2012 - 06.2016
Receptionist
Altec Industries, Inc
02.2008 - 04.2012
Collector
Regions Bank
06.2007 - 01.2008
Executive Administrative Assistant
Boothby Realty, Inc
09.2003 - 01.2007
Bachelors of Social Science - Criminal Justice
Troy University
Associates of Social Science - Criminal Justice
Jefferson State Community College
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