Hi, I’m
MICHELLE MATHEWS
Office Management / Health Information
Mesa,AZ
Overview
24
years of professional experience
Work History
VerismaSyracuse , Ny
Customer Service Rep II
02.2023 - Current
Job overview
- Operated in dynamic, high-volume environments to provide skilled assistance-flexible
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving
- Attended continued ROI Training as well as other training sessions offered; fostering personal growth
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Phoenix Perinatal Associates
Patient Services Associate
04.2018 - 10.2022
Job overview
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Wal-Mart
Customer Service Manager
06.2013 - 04.2018
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Phoenix Children's Hospital
Health Information Management Supervisor
12.2005 - 06.2013
Job overview
- 40+ employees; managed medical record dept./ hospital, ambulatory, surgical, urgent care
- Implemented MedPlus Chartmaxx bridge with SCM / EPIC / HBOSTAR
- Reduced employee turnover
- Applied strong leadership problem-solving skills
- Demonstrated commitment to the organization''s core values, leading by example
- Collaborated with other departments teamwork
- Conducted performance evaluations for staff
- Presentations and Training of all staff
- Project Management: Master Patient Index, transcription; conversion; and forms
Maricopa Medical Center
Health Information Management Supervisor
01.2001 - 12.2005
Job overview
- 22+ employees; managed the recruitment, hiring, and onboarding processes for new employees
- Implemented quality assurance measures
- Managed document storage solutions including offsite
- Streamlined release-of-information processes.
- Collaborated with IT department to implement new electronic health record systems.
Education
Phoenix Community CollegePhoenix, AZ
Associate of Science from Registered Health Information Technology
12.2025
University Overview
Westwood High SchoolMesa, AZ
High school diploma in Criminology
05.1999
University Overview
Summary
Highly skilled and enthusiastic professional with more than [Number] years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Quote
Judge a man by his questions rather than his answers.
Timeline
Customer Service Rep II
Verisma
02.2023 - Current
Patient Services Associate
Phoenix Perinatal Associates
04.2018 - 10.2022
Customer Service Manager
Wal-Mart
06.2013 - 04.2018
Health Information Management Supervisor
Phoenix Children's Hospital
12.2005 - 06.2013
Health Information Management Supervisor
Maricopa Medical Center
01.2001 - 12.2005
Phoenix Community College
Associate of Science from Registered Health Information Technology
Westwood High School
High school diploma in Criminology