MICHELLE MATHIS
Rosenberg,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Room Unit Coordinator
OakBend Medical Center
Richmond, TX
02.2023 - Current
- Assisted in the coordination of patient care and services for Emergency Room patients.
- Arranged hospital admissions for patients as required.
- Ordered and maintained supply inventory for medical office.
- Compiled and coded patient information or data in appropriate computer system.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Served as a resource person for staff members who had questions about policies or procedures related to the ER unit operations.
- Conducted regular training sessions for new employees on proper safety protocols related to working in an ER setting.
- Responded quickly and efficiently during emergency situations by providing direction when necessary.
- Participated in performance improvement initiatives designed to enhance quality of care provided within the ER unit.
- Identified potential problems before they arise by proactively monitoring trends related to patient flow.
- Evaluated staffing needs for the ER unit on an ongoing basis in order to provide quality patient care.
- Assisted in developing emergency room protocols and guidelines based on current best practices in healthcare settings.
- Acted as a liaison between the Emergency Room unit staff members and other healthcare professionals throughout the facility.
Emergency Room Technician
OakBend Medical Center
Richmond, Texas
07.2022 - 02.2023
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Stocked and replenished patient care areas with appropriate supplies.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Provided patient care by taking vital signs, inserting IVs, drawing blood and administering medications.
- Maintained supplies in the Emergency Room including stocking shelves and disposing of outdated or expired items.
- Monitored patient conditions and communicated changes to nursing staff and physicians.
Sales Store Manager
Dollar Tree
Houston, Texas
07.2017 - 07.2019
- Responsible for all store functions including opening, closing, ordering, freight processing
- Protects and secures all company assets, including store cash
- Responsible for managing sales forecasting, work scheduling, payroll hours, and productivity
- Responsible for evaluating, recruiting, hiring, training, motivating and counseling of Dollar Tree associates
- Maintain a professional and friendly environment with customers, subordinates and supervisors
- Ensures that all Dollar Tree associates have completed required training guidelines while maintaining a favorable training environment
- Maintains standards of merchandising presentation and store signage to maximize sales
- Provide leadership and direction to associates as appropriate to include utilization of daily planner and index cards.
First Assistant Store Manager
99 Cent Only Store
Rosenberg, Texas
01.2016 - 07.2017
- Assist the store manager with the development of programs within the store to increase sales, productivity and efficiency
- Assist with conducting training programs for hourly associates
- Delegate and supervise duties for shift team
- A willingness to effectively lead from the floor, modeling a positive work attitude and habits, and helping employees develop their skills
- Jumping in to help where needed, whether that is unloading a pallet, working a cash register, assisting the store manager with safety programs, etc.
Assistant Service Manager
H-E-B
Sugarland, Texas
01.2013 - 01.2016
- Perform payroll functions, such as maintaining timekeeper information and processing and submitting payroll
- Use computers for various applications, such as database management or word processing
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep record of collections and ensure accounts are balanced
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Education
Emergency Medical Technology - Emergency Medical Technology
Wharton County Jr College
Wharton, TX12.2020
Diploma -
Lamar Consolidated High School
07.2002
Bachelor of Science - General Studies
Houston Community College
Houston, TXSkills
- Patient Assessment
- Vital Signs
- Patient Lifting
- IV Maintenance
- Monitor BGL
- EMT administered medication
- EMT patient assistance medication
- CPR
- Documentation Review
- Data Entry
- BLS Certified
- Written Communication
- Effective Communication
- Organization and Time Management
- Clinical Support
- Professionalism
- Continuous Improvement
- Staff Leadership
- Office Management
- Regulatory Documentation
Certification
- Registered Emergency Medical Tech Exp. 03/31/2025
- Texas Department of Health Exp. 04/30/25
- ACLS Certified (Instructor Essentials)
- BLS Certified (Instructor Essentials)
- PALS Certified (Instructor Essentials)
References
References available upon request.
Timeline
Emergency Room Unit Coordinator
OakBend Medical Center
02.2023 - Current
Emergency Room Technician
OakBend Medical Center
07.2022 - 02.2023
Sales Store Manager
Dollar Tree
07.2017 - 07.2019
First Assistant Store Manager
99 Cent Only Store
01.2016 - 07.2017
Assistant Service Manager
H-E-B
01.2013 - 01.2016
Emergency Medical Technology - Emergency Medical Technology
Wharton County Jr College
Diploma -
Lamar Consolidated High School
Bachelor of Science - General Studies
Houston Community College
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