Michelle Matthews
Terrell,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Wims Environmental
05.2022 - Current
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed department budgets and generated financial reports for management review.
Correctional Officer
TDCJ
08.2015 - 05.2022
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
General Manager
Kim’s Convience Store
04.2014 - 04.2015
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Administration/Cashier Assistant
Lowes Home Improvement Stores
10.2011 - 03.2014
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Paraprofessional/Office Secretary
Westwood High School
08.2006 - 01.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
Revenue Manager/Billing Clerk
Texas Energy
04.2005 - 04.2006
- Managed invoicing and payment processing operations.
- Verified accuracy of billing data and corrected discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
- Handled account payments and provided information regarding outstanding balances.
Data Entry Operator
Blue Cross Blue Shield Of Texas
04.2001 - 04.2005
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
Education
Bachelor of Science - Accounting
Kaplan University
Davenport, IA2017
High School Diploma -
Malakoff High School
Malakoff, TX05.1985
Skills
- Advanced MS Office Suite Knowledge
- PC Proficiency
- Workers' Compensation Knowledge
- Detailed Meeting Minutes
Additional Information
1987-1991
United States Navy-SK3 - Storekeeper
Top Secret Clearence
Monitored supplies and prepared purchase orders for submarines preparing to depart for missions. Worked as military clearly on ship, typing, phone, office machines, etc.
Timeline
Administrative Assistant
Wims Environmental
05.2022 - Current
Correctional Officer
TDCJ
08.2015 - 05.2022
General Manager
Kim’s Convience Store
04.2014 - 04.2015
Administration/Cashier Assistant
Lowes Home Improvement Stores
10.2011 - 03.2014
Paraprofessional/Office Secretary
Westwood High School
08.2006 - 01.2011
Revenue Manager/Billing Clerk
Texas Energy
04.2005 - 04.2006
Data Entry Operator
Blue Cross Blue Shield Of Texas
04.2001 - 04.2005
Bachelor of Science - Accounting
Kaplan University
High School Diploma -
Malakoff High School
Similar Profiles
William HatczelWilliam Hatczel
Program Director/Production at WIMS AM 1420/WHFB AM 1060Program Director/Production at WIMS AM 1420/WHFB AM 1060
JAMES R. HAREJAMES R. HARE
Account Manager, South Texas at Triumvirate Environmental LLC. formerly Gruene Environmental CompaniesAccount Manager, South Texas at Triumvirate Environmental LLC. formerly Gruene Environmental Companies
Lee VictorLee Victor
Sales and Service Manager at Environmental Energy / GFL EnvironmentalSales and Service Manager at Environmental Energy / GFL Environmental
Marvella MirandaMarvella Miranda
Ultrasound Student at NAUltrasound Student at NA
Adrian GomezAdrian Gomez
Small Engine Mechanic at United Ag and TurfSmall Engine Mechanic at United Ag and Turf