Michelle Matthews
Summary
Certified Nursing Assistant with 10+ years' work in fast-paced environment handling confidential paperwork, administering medication, and providing quality patient care in hospital, nursing home, and in home health care settings, as well as quality phlebotomy skills for 8+ year. I have experience in dispatching medical transport for 2+ years as well as being an EMT on medical transport and 911 setting for 6+ years. Paramedic for 911 department. I have been a supervisor for lab clinics and been in management position for my Volunteer Companies. Knowledge in Microsoft, Payroll, Organized, and Time management qualities. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
WVU Medicine
09.2022 - Current
- The patient access coordinator is a health care services coordinator
- Your duties range from greeting patients upon arrival at a hospital or medical center, scheduling appointments, and entering new patient information into the facility's medical database
- Scheduling of employees, payroll, keeping track of operations of doctor's office.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
Paramedic
Fort Ashby Vol. Fire And Rescue Department
01.2022 - Current
- Administer first-aid treatment and life-support care to sick or injured persons in prehospital setting
- Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs and treatment
- Assess nature and extent of illness or injury to establish and prioritize medical procedures
- Comfort and reassure patients.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Increased survival rates with rapid recognition of life-threatening conditions and swift initiation of appropriate interventions.
- Contributed to community outreach efforts by participating in public education events on CPR, first aid, and emergency preparedness.
Dispatcher / EMT
Valley Health- Valley Medical Transport
10.2015 - 10.2023
- Dispatch- Ability to convey important information correctly and effectively
- Ability to listen to and convey details
- Proven aptitude in problem-solving
- Outstanding communication skills
- Proficient in Microsoft
- Ability to communicate on and off the phone to provide the best outcome for patient's and families
- Proficient in Medicare and Medicaid laws and regulations
- EMT– ability to convince while maintaining professionalism
- Administer first-aid treatment and life-support care to sick or injured persons in prehospital setting
- Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs and treatment
- Assess nature and extent of illness or injury to establish and prioritize medical procedures
- Comfort and reassure patients.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
EMT-Basic
Berkeley County Ambulance Authority
03.2022 - 09.2022
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
- Reduced response times by maintaining a well-organized ambulance stocked with necessary supplies for various emergency scenarios.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
- Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
- Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
FF/EMT-B
City Of Winchester Fire And Rescue
03.2021 - 03.2022
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Enhanced team performance by collaborating with paramedics, nurses, and physicians during high-pressure situations.
- Reduced response times by effectively utilizing advanced navigation tools and prioritizing dispatch calls.
- Ensured patient safety by maintaining up-to-date knowledge of emergency care protocols and procedures.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Maximized EMS response capabilities through regular participation in multi-agency drills simulating various crisis scenarios.
Education
Paramedic
Blue Ridge Community And Technical College
Associate of Science - Medical Assistant
Keiser University
Fort Lauderdale, FLBachelors Organizational Leadership EMS Management - EMS Leadership Certificate
University of Charleston
02.2024
Associates in Emergency Medical Services -
Lord Fairfax Community College
01.2022
Advanced Diploma High School Diploma -
Stonewall Jackson High School
01.2008
Health Care Science Diploma -
Triplett Tech
01.2008
Skills
- Critical thinking during stressful situations
- Compassionate caregiver
- Prioritizing and multi-tasking
- Strong organizational skills
- Recruitment and Hiring
- Staff Evaluation
- Facilities Inspection
- Conflict Resolution
- Budget Planning
- Regulatory Compliance
- Team Development
- Staff Training
- Safety Compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 18 to 30 staff members.
Certification
- Certified Nurse's Aide, 140112325, VA, 03/2008
- WV CNA, 98486
- National Registry of Emergency Medical Technicians, M5134539
- VA EMT, B201701339
- WV Paramedic WV083003
- EVOC- Class 3
- Training Captain, Shawnee Vol Fire and Rescue
- Captain, Keyser Emergency Medical Station
- Girl Scout Gold Award Recipient
- AHA BLS CPR Instructor
- Stop the Bleed Instructor
- ITLS
- ACLS
- PALS
- GEMS
- PHTLS
- CPR
- AMLS
Languages
American Sign Language
Timeline
Supervisor of Operations
WVU Medicine
09.2022 - Current
EMT-Basic
Berkeley County Ambulance Authority
03.2022 - 09.2022
Paramedic
Fort Ashby Vol. Fire And Rescue Department
01.2022 - Current
FF/EMT-B
City Of Winchester Fire And Rescue
03.2021 - 03.2022
Dispatcher / EMT
Valley Health- Valley Medical Transport
10.2015 - 10.2023
Paramedic
Blue Ridge Community And Technical College
Associate of Science - Medical Assistant
Keiser University
Bachelors Organizational Leadership EMS Management - EMS Leadership Certificate
University of Charleston
Associates in Emergency Medical Services -
Lord Fairfax Community College
Advanced Diploma High School Diploma -
Stonewall Jackson High School
Health Care Science Diploma -
Triplett Tech