Michelle Matthews
Bristol,VA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Team Player
Overview
22
22
years of professional experience
Work History
Front Office
HMG Sapling Grove Primary Care
06.2024 - Current
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Completed all tasks in compliance with company policies and procedures.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
Administrative Assistant
Luttrell Staffing Group
06.2018 - 06.2024
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Updated contact lists regularly when changes occur in employee status or contact information
- Handled confidential documents in an organized fashion according to established protocol
- Scheduled appointments, meetings and events for management staff
- Inventoried and ordered supplies for office
- Conducted drug screens and uploaded results to employees file along with all other paperwork.
Store Manager
Catos Clothing
08.2002 - 06.2018
- Conducted daily store operations, including opening and closing procedures and cash handling
- Resolved customer complaints in a timely manner
- Recruited, trained and supervised new employees
- Ensured compliance with safety regulations and company policies
- Maintained accurate records of employee performance reviews
- Created weekly work schedules for store personnel
- Performed regular price checks to ensure competitive pricing
- Managed daily banking activities such as deposits and withdrawals
- Trained and mentored associates to teach daily tasks and procedures
- Managed inventory tracking and physical inventory counts to minimize loss
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Updated and maintained store signage and displays
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Virginia High School
Bristol VA06.1994
Skills
- Supervising staff
- Scheduling
- Mail handling
- Reception oversight
- Appointment Scheduling
- Check processing
- Time Management
Timeline
Front Office
HMG Sapling Grove Primary Care
06.2024 - Current
Administrative Assistant
Luttrell Staffing Group
06.2018 - 06.2024
Store Manager
Catos Clothing
08.2002 - 06.2018
High School Diploma -
Virginia High School
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