Michelle Matthews
Fenton
Summary
Dedicated account management professional with a strong background in relationship building, organization, and multitasking. Skilled communicator and problem-solver, committed to delivering results and fostering long-term partnerships. Seeking to leverage expertise in account management in an industry outside of automotive.
Overview
9
9
years of professional experience
Work History
Manufacturer's Representative
Global Technology
08.2022 - Current
- Acted as the primary liaison between a global aluminum wheel manufacturer and Toyota for a high-profile account generating $200M in annual revenue, ensuring effective communication, alignment on product and service expectations, and resolution of supply chain issues.
- Participated in weekly open issues meetings with Toyota, providing status updates, addressing ongoing challenges, and collaborating on corrective actions to maintain high client satisfaction.
- Coordinated cross-functional teams to proactively resolve challenges, ensuring smooth operations and a strong, efficient partnership between the manufacturer and Toyota.
- Fluent in the Toyota portal, managing all documentation and interchanges to ensure compliance and timely updates
Account Manager
Transnav - Groupe Plastivaloire
03.2017 - 08.2022
- Managed several Tier 1 accounts totaling $23 million in annual sales, overseeing all aspects of customer relationships, including program management, quality, and delivery.
- Secured the company’s first 2-shot molding project in North America, generating $2.3 million in annual revenue.
- Negotiated price increases and quarterly adjustments based on raw material costs to maintain profitability.
- Served as the single point of contact for all customer communications, ensuring seamless coordination and issue resolution.
Sales Representative
Complete Capital Services
03.2016 - 03.2017
- Increased sales by 30% in the plastic injection molding market within one year.
- Built and nurtured strong relationships in the machinery sales industry, expanding market presence.
- Consistently achieved sales quotas and pipeline development goals.
- Led new business development efforts through cold calling and prospecting for an industry leader in capital equipment financing.
- Managed the full sales cycle, from lead generation to closing, ensuring customer satisfaction and long-term partnerships.
Education
Bachelor of Arts -
University of Michigan
Dearborn, MI01-1995
Skills
- Client relationship building
- Key account management
- Multitasking Abilities
- Data-driven decision making
- Cross-functional collaboration
- Organizational skills
- Interpersonal communication
Timeline
Manufacturer's Representative
Global Technology
08.2022 - Current
Account Manager
Transnav - Groupe Plastivaloire
03.2017 - 08.2022
Sales Representative
Complete Capital Services
03.2016 - 03.2017
Bachelor of Arts -
University of Michigan
Similar Profiles
Mikaela Angelica EvansMikaela Angelica Evans
HR Specialist at Project Link Global Technology CorporationHR Specialist at Project Link Global Technology Corporation
Abdullah AlghamdiAbdullah Alghamdi
Electronics technician at A GLOBAL TECHNOLOGY CORPORATION ( I CAD )Electronics technician at A GLOBAL TECHNOLOGY CORPORATION ( I CAD )
Neeta NayakNeeta Nayak
Assistant Vice President, UAT - Markets Pre-Trade APAC at Barclays Global Technology Centre IndiaAssistant Vice President, UAT - Markets Pre-Trade APAC at Barclays Global Technology Centre India