Michelle Matthews

• Assisted customers with inquiries and resolved issues through effective communication.
• Managed customer accounts, ensuring accurate information and prompt updates.
• Utilized CRM systems to track interactions and improve service delivery.
• Collaborated with team members to enhance overall customer satisfaction levels.
• Provided product information and recommendations tailored to customer needs.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

• Processed orders and returns efficiently, ensuring a smooth customer experience.
• Maintained knowledge of company policies and promotions to better assist customers.
• Adapted quickly to changing situations, demonstrating flexibility in high-pressure environments.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Participated in training programs to enhance product knowledge and customer service skills.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.

• Operated multi-line phone systems to efficiently manage incoming emergency and non-emergency calls.
• Coordinated dispatch activities to ensure timely response from police units in the field.
• Maintained accurate records of dispatch communications and incident reports for reference and analysis.
• Assisted officers by providing crucial information and situational updates during active incidents.
• Monitored radio communications to facilitate effective coordination between units and command center.

Directed phone calls, handled petty. mileage for company vehicles and making sure maintenance were up to date.

Safety officer responsibilities included siting on committee, and providing update information on safety to others, as well as doing monthly drills.

Took minutes for Human Rights. Involved in Committees, volunteered time for annual Family Day Events. Oversee various paperwork, involved in record keeping and filing along with other aspects of the company.

Worked in approved homes for individuals. Provide a balanced and safe atmosphere appropriate to the needs of MR and DD individuals with assisting in dailies actives such as personal health and hygiene, leisure activities, problem solving and decision making as well as meal prep along with family style meals.

Accompanied on outings as well vacations.