Michelle Maxey
Summary
Compassionate caregiver with extensive experience at Mama Annie's, specializing in dementia care and personal assistance. Enhanced client satisfaction by promptly addressing concerns and fostering a safe environment. Proven ability to multitask and communicate effectively, ensuring high-quality service and support for clients in need.
Overview
10
10
years of professional experience
Work History
Home Help Aide
Mama Annie's
04.2024 - 02.2025
- Coordinated with other Home Help Aides to ensure continuity of care during shift changes or staff absences.
- Increased client satisfaction by promptly addressing concerns or complaints regarding services provided.
- Improved clients'' quality of life by providing personal care and assistance with daily tasks.
Security Officer
Securitas Security
11.2022 - 04.2024
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Order Picker
Chewy Warehouse
05.2018 - 10.2022
- Performed proper lifting and handling techniques to maintain safe working environment.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Excellent communication skills, both verbal and written.
- Collaborated with team members to complete picking tasks quickly and efficiently.
Data Entry Specialist
Westaff Employment Agency
02.2016 - 12.2018
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
Customer Service Rep & Sales Agent
Bluegreen Vacations
05.2015 - 01.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Arts - Hospitality & Travel
International Business College
Indianapolis, INHigh School Diploma -
Lawrence Central High School
Indianapolis, IN05-2012
Skills
- Dementia care
- Grooming assistance
- Bathing assistance
- Compassionate caregiving
Timeline
Home Help Aide
Mama Annie's
04.2024 - 02.2025
Security Officer
Securitas Security
11.2022 - 04.2024
Order Picker
Chewy Warehouse
05.2018 - 10.2022
Data Entry Specialist
Westaff Employment Agency
02.2016 - 12.2018
Customer Service Rep & Sales Agent
Bluegreen Vacations
05.2015 - 01.2016
Associate of Arts - Hospitality & Travel
International Business College
High School Diploma -
Lawrence Central High School
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