Michelle Mayk
Pottstown,PA
Summary
Dedicated professional with a strong work ethic and deep cleaning expertise, currently at Mayk A Difference. Known for reliability and punctuality, I consistently enhanced client satisfaction through eco-friendly practices and tailored services, fostering trust and repeat business. My problem-solving skills and attention to detail ensure high-quality results in every task.
Professional educator with strong foundation in academic support and classroom management. Proven ability to assist in lesson planning and provide one-on-one tutoring to enhance student comprehension. Reliable team player who adapts to dynamic classroom needs and consistently contributes to achieving educational goals.
Overview
10
10
years of professional experience
Work History
Residential House Cleaner
Mayk A Difference
01.2023 - Current
- Owner of an established Cleaning Company.
- Cleaned residential spaces using eco-friendly products to ensure client satisfaction and safety.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Sanitized apartments after move-out or prior to move-in.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Provided excellent house cleaning and maid services to clients.
- Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
- Organized cleaning schedules to enhance operational efficiency and service delivery.
- Trained new team members on best practices for cleaning techniques and customer interactions.
- Conducted thorough inspections of completed work to maintain quality standards and address client feedback.
Cleaning Assistant
Eldredge Cleaning
06.2022 - 01.2023
- Maintained cleanliness and organization of assigned areas to ensure a safe environment.
- Utilized various cleaning tools and chemicals following safety protocols for efficient operations.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Assisted in training new staff on cleaning procedures and best practices for operational efficiency.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Used time management and efficient cleaning methods to meet deadlines.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
Sales Associate
Cutco Cutlery
02.2021 - 12.2021
- Trained new sales associates on product features and effective selling techniques.
- Developed strong customer relationships to enhance brand loyalty and repeat business.
- Conducted product demonstrations to educate customers on benefits and usage of cutlery.
- Implemented upselling strategies that improved overall sales performance in assigned territories.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Waitress
Bahama Breeze
05.2020 - 02.2021
- Assisted in menu updates by providing feedback on customer preferences and trends.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waitress
Friendlys Family Resturant
01.2016 - 01.2020
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new team members on restaurant procedures and service standards.
- Handled cash transactions accurately and processed payments promptly.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Bachelor of Science - Early Childhood Education
Indiana University of Pennsylvania
Indiana, Pennsylvania, PA12-2025
Associate of Arts - Liberal Studies
Montgomery County Community College
Blue Bell, PA05-2022
Skills
- Deep cleaning expertise
- Reliability and punctuality
- Floor cleaning techniques
- Eco-friendly cleaning practices
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Following directions
- Critical thinking
- Dependability
- Toddler care experience
- Childcare
- Active listening
- Housekeeping
- Schedule management
- Activity planning
- School-age children experience
- Routine management
- Homework assistance
- Reading and storytelling
Timeline
Residential House Cleaner
Mayk A Difference
01.2023 - Current
Cleaning Assistant
Eldredge Cleaning
06.2022 - 01.2023
Sales Associate
Cutco Cutlery
02.2021 - 12.2021
Waitress
Bahama Breeze
05.2020 - 02.2021
Waitress
Friendlys Family Resturant
01.2016 - 01.2020
Bachelor of Science - Early Childhood Education
Indiana University of Pennsylvania
Associate of Arts - Liberal Studies
Montgomery County Community College