Michelle Mayo
Martin,TN
Summary
Accomplished Care Coordinator/Case Manager at Pathways Behavioral Health Services, adept in documentation and building trust with clients. Enhanced patient care through effective communication and critical thinking, streamlining service coordination. Demonstrated success in improving care plan effectiveness and fostering strong community partnerships.
Overview
11
11
years of professional experience
Work History
Care Coordinator/Case Manager
Pathways Behavioral Health Services
08.2021 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
Case Manager/Care Coordinator
Pathways Behavioral Health Services
07.2015 - 03.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Case Manager Intern
Carey Counseling Center
01.2014 - 05.2014
- Monitored ongoing cases closely under the supervision of other case managers, assisted in identifying and adjusting case management strategies as needed based on evolving circumstances or new information.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the behavioral health setting, applying learned concepts directly into relevant work situations.
Education
Master's in Social Work -
Capella University
Minneapolis, MN03.2026
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA10.2014
Skills
- Documentation
- Patient Education
- Organizational Skills
- Critical Thinking
- Client Advocacy
- Teamwork and Collaboration
- Effective Communication
- Motivational Interviewing
- Building Trust and Relationships
- Initial Trauma Life Support
- Multitasking Abilities
Timeline
Care Coordinator/Case Manager
Pathways Behavioral Health Services
08.2021 - Current
Case Manager/Care Coordinator
Pathways Behavioral Health Services
07.2015 - 03.2021
Case Manager Intern
Carey Counseling Center
01.2014 - 05.2014
Master's in Social Work -
Capella University
Bachelor of Science - Psychology
Liberty University
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