Michelle Mazzatenta
Havertown,PA
Summary
Outgoing with a dedication to positive guest relations. High volume dining, customer service and cash handling background. Employee training and quick learner
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Counselor/CA
Malvern Treatment Center
09.2024 - Current
- Addresses problematic behaviors in patients
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Guided clients in developing skills and strategies for dealing with problems.
- Conducts group therapy according to stage of group development
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviors.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Gets involved in projects that improve delivery of treatment and participates in ongoing educational and training process
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Maintains communication with patient
- Keeps personal issues separate from therapeutic process and relationships
- Delivers lectures and workshops
- Interacts with co-workers in a helpful manner that contributes to high morale
- Assumes responsibilities for case management, lectures, and group therapy as required and asked
- Arrives at scheduled activities on time
- Completes paperwork and documentation on time and in a comprehensive manner
- Involves patients in the treatment planning process
- May give direction and provide feedback on the performance of client
- Performs other duties as assigned
- Designed safe and supportive environment for clients to discuss issues.
Server
Apple Walnut Café
03.2021 - 01.2024
- Delivering exceptional experience for customers along with helping the team by being able to multi-task
- Becoming a menu expert who enjoys juggling tableside responsibilities with genuine friendliness and expert food knowledge
- Support fellow team members at every opportunity and believe in the power of teamwork
- Treat customers and team with kindness and respect
- Serve safe high-quality food in a fast-paced environment
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Server/Closing Manager
Trattoria Giuseppe
04.2010 - 12.2020
- As a Server you will create memorable guest experiences by making great food and beverage recommendations and serving delicious items
- You will be a member of a cohesive team that supports each other’s success in a fast-paced environment
- Understanding of Guest culture and do whatever it takes to create a positive and memorable guest experience
- Make food and drink recommendations to guests and answer all menu- and service-related questions
- Ensure guest satisfaction by checking in with each guest regularly and anticipating their needs
- Handle guests’ complaints by listening to their concerns, always informing a manager, and resolving issues to ensure overall guest satisfaction
- Recruits, interviews, hire, trains, supervises, evaluates, and develops service employees in accordance with procedures
- Conducts pre-meal meetings with all service employees to ensure smooth service, attention to details and answers any employee questions
- Ensures that all Employees and Guests receive courteous, prompt, and professional attention to all their needs
- Reviews and authorizes bi-weekly payroll and submit to accounting department on time
- Monitors all and tracks all time off requests, paid time benefits and employee attendance weekly
- Responsible for a safety program and to comply with OSHA standards
Manager/Server
Avenue Eatz
09.2001 - 03.2010
- As a Restaurant Manager, you will oversee daily operations, leading hourly staff and ensuring quality standards
- Reporting to the General Manager, you will ensure consistent adherence to procedures, systems, and culture
- We seek a friendly, energetic team player passionate about the hospitality industry
- Duties/Responsibilities:
- Ensuring that our restaurant is fully and appropriately staffed at all times
- Interviews, trains, counsels, and coaches staff
- Ensures all training materials, development and schedules are being followed
- Clearly communicating with all Team Members
- Ensures a harassment-free environment for all Team Members
- Manages and makes adjustments to labor on a shift-to-shift basis while ensuring we don't harm the Guest experience
- Achieves budgeted sales and profit goals
- Maintaining operational excellence so our restaurant is running efficiently and effectively
- Ensuring that all laws, regulations, and guidelines are being followed
- Creating a restaurant atmosphere that both patrons and employees enjoy
- Various other tasks as needed
Education
Associates Degree - Business Mgmt.
The Chubb Institute
Springfield, PA02.1994
Master’s Degree - Addiction and Substance Abuse Counselor
Grand Canyon University
Phoenix, AZ04.2025
Bachelor's Degree - Addiction and Substance Abuse Counselor
Grand Canyon University
Phoenix, AZ01.2024
Skills
- Behavior monitoring
- Therapy
- Counseling
- Solution-focused counseling
Certification
- Food Handler Certificate, Penn State University
- Certified CPR/AED & First Aid
Timeline
Counselor/CA
Malvern Treatment Center
09.2024 - Current
Server
Apple Walnut Café
03.2021 - 01.2024
Server/Closing Manager
Trattoria Giuseppe
04.2010 - 12.2020
Manager/Server
Avenue Eatz
09.2001 - 03.2010
Master’s Degree - Addiction and Substance Abuse Counselor
Grand Canyon University
Bachelor's Degree - Addiction and Substance Abuse Counselor
Grand Canyon University
Associates Degree - Business Mgmt.
The Chubb Institute
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