Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
Hi, I’m

Michelle McArthur

Hartford,CT

Summary

Dynamic customer service professional with a strong work ethic and integrity, honed at Burger King. Proven ability to enhance customer satisfaction through effective cash handling and empathetic support. Skilled in managing high-pressure situations while maintaining composure, resulting in improved customer loyalty and repeat business. Reliable and punctual team player dedicated to excellence.

Overview

1
Certification
11
years of professional experience

Work History

SUBWAY®Restaurants

Customer Service Cashier
09.2008 - 04.2015

Job overview

  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.

Riverside Health & Rehabilitation Center

CNA
01.2007 - 07.2007

Job overview

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Dunkin' Donuts Franchising

Customer Service Cashier
07.2004 - 09.2006

Job overview

  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Burger King

Cashier
07.2005 - 03.2006

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Jop Corps
Hartford, CT

High School Diploma, CNA Trade, from Basics
06.2004

University Overview

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Reliability and punctuality

Certification

CNA, cosmetology

Accomplishments

Accomplishments
  • Promoted to floor supervisor after only 6months for exceptional performance.
Availability
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sunday
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Timeline

Customer Service Cashier
SUBWAY®Restaurants
09.2008 - 04.2015
CNA
Riverside Health & Rehabilitation Center
01.2007 - 07.2007
Cashier
Burger King
07.2005 - 03.2006
Customer Service Cashier
Dunkin' Donuts Franchising
07.2004 - 09.2006
Jop Corps
High School Diploma, CNA Trade, from Basics
Michelle McArthur