Michelle McCabe
Circleville,Ohio
Summary
Ability to work in a fast-paced ever-changing environment with high multi-tasking skills. Looking to utilize and build on current abilities. Well-organized Administrative professional bringing excellent multitasking abilities developed over 20 years of administrative experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Talented Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions.
Overview
11
11
years of professional experience
Work History
Operations Management Analyst
Cox Automotive
03.2022 - Current
- Queried databases for information needed for report processing.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into a database system.
- She managed the GMTV postcard sale weekly for the entire Country.
- Audited and tracked inventory on the Porsche account for the entire country.
- She handled all Hertz DD sales for the country.
- Audited charges weekly on the GMTV Sale.
- Listed miscellaneous request on OVE.com
- Manheim Express Lead, listed in Seller Dashboard
- Work with Salesforce daily.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
CSR
VSP Vision Care
08.2020 - 03.2022
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Was CSR of the month 4 times while there.
- Did a Skill Development in Management Workforce
- Auditing peoples times and adding meetings and time off
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Commercial Coordinator
Manheim Ohio
01.2013 - 08.2020
- My Account has achieved Premier for 6 years based on accuracy and performance
- Balance funds and wire money as well as blocking and monitoring accounts daily
- Work one on one with clients and the auction to achieve success
- Responsible for up to 1600 cars at a time
- Employee of the month and was asked to shoot a video for Manheim country wide based on the department.
- Increased client satisfaction by effectively managing commercial projects and ensuring timely delivery.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and implemented strategies to improve team productivity and efficiency.
Education
Concentration in Project Management -
Keller Graduate School
Columbus, OH04.2024
Master of Business Administration - Business Analytics and Intelligence
Keller Graduate School
Columbus, OH02.2023
Bachelor of Arts, Business Administration -
Devry University
Columbus, OH06.2004
High School Diploma -
Circleville High School
Circleville, OH06.2001
Skills
- Attention to detail
- Business Operations Analysis
- Deadline Adherence
- Problem-solving aptitude
- Multiple Priorities Management
- Account management
- Data entry
- Data Confidentiality
- Calendar management
- Administrative support
- Customer service
- Account balancing reconciliation
- Sensitive material handling
- Inventory systems
- Salesforce experience
- Team building
- Data Analysis
- Continuous Improvement
- Problem-solving abilities
- Interpersonal Skills
- Excel proficiency
- Project Management
- SQL and Databases
- Adaptability
- Tableau Software
- Project Planning
- Forecasting ability
- Statistic analysis
- Organizational Skills
- Business Intelligence
- Time management abilities
- Data Processing
- Big Data Analytics
- Analytical Skills
- Time Management
- Self Motivation
- Process Analysis
- Audit reporting
- Excellent Communication
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Recognized for outstanding customer service.
- Acknowledged for extraordinary service by supervisors and clients.
- Recognized for Employee of the Month.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- CSR of the month 4 times while at VSP
Timeline
Operations Management Analyst
Cox Automotive
03.2022 - Current
CSR
VSP Vision Care
08.2020 - 03.2022
Commercial Coordinator
Manheim Ohio
01.2013 - 08.2020
Concentration in Project Management -
Keller Graduate School
Master of Business Administration - Business Analytics and Intelligence
Keller Graduate School
Bachelor of Arts, Business Administration -
Devry University
High School Diploma -
Circleville High School