Michelle McCabe

• Manage a highly complex team remotely across multiple time zones
• Report to C-Suite executives internally
• Monitor at-Risk trends, retention focus, client interviews on product functionalities, and collaboration with Dev/ Product teams.
• Define go-to-market strategies
• Consult with C-Suite internal and external stakeholders related to ARR and product enhancements
• Work internally with Dev teams on products
• Work with internal enablement for cross-functional teams
• Prepare enablement for clients.
• Successful connector who puts people first and values the lasting partnerships built
• Communication and collaboration energize an active listener who cares about people's stories.
• Develop 1:Many strategies to ensure our clients have the best experience for over 5,000 clients.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

• Provide unified technology and specialize in assisting with the Schoology LMS integration across enterprise districts with extensive experience in partnering with large school districts to support equal opportunities for every student.
• Extensive experience as a Customer Manager in the educational SaaS industry, specializing in API integrations and cloud computing
• I collaborate with cross-functional teams, manage vendor partnerships, and identify potential areas of risk, while providing recommendations to mitigate them
• I also assist with strategic goal planning and provide professional development activities for clients
• With my strong project management skills, I am the go-to point of contact for high-level escalations, ensuring customer satisfaction, which results in renewal and retention.

At PowerSchool, we believe in the simple truth that every student deserves the best opportunities in life. The mission is to power the education ecosystem with unified technology that helps educators and students realize their potential, in their way. Focused on the implementation, rollout, adoption and driving success with their Schoology LMS integration across their enterprise district.
- Experienced in working a multitude of large school districts such as Los Angeles Unified School District.
- Leadership experience and managing customers in the educational SasS environment. Strong understanding of API integrations, AWS, Azure cloud computing.
-Recruiting, and mentoring highly talented team
- Served as the long-term, primary strategic consultant through the customer journey.
- Strong customer ownership, a bias for action, and collaboration skills across cross-functional teams.
-Manage vendor partnerships/ LTI app integrations
-Consistently partner with enterprise district executive stakeholders to develop and track annual goals in alignment with the school/district mission, vision, and strategic plan.
-Recognize areas of risk and identify solutions.
-Investigate and analyze client operational processes, provide recommended solutions, assist in strategic goal planning and provide measurable results for ongoing success.
-Identify and evaluate the risks associated with district activities and take appropriate action to mitigate
-Design, recommend, and contribute to on-site training and professional development activities for clients.
-Coordinate teams to prepare written reports and materials for new clients; present status reports in client meetings.
-Lead Regional user groups, and support Sales as needed with prospective clients. Strong presentation skills, and project management in a fast-paced environment.
-Serve as a strategic point of contact for high-level escalations and assist with customer satisfaction resulting in renewal and retention

• Amazon partners with K-12, Higher Education, and Government organizations, delivering cost savings and innovative tools for the Public Sector
• Focus on managing 30M book of business
• Engaged with procurement officials
• Develop account structure, onboard new clients, and drive vendors to the AB platform.

• Partnered with top tier school districts across the US
• Used proactive outreach to drive revenue, developed relationships with State Department of Education, cross-collaborated with Amazon Education platforms.

• Homeschool Educational Sales Consultant 2012-2015
• Managed the entire homeschool market space in the US, attending conferences and workshops for LEGO Education
• Designed marketing strategies to increase sales by over $500K
• Facilitated nationwide workshops, design four campaigns annually, and developed a network of bloggers who positively promote brand awareness and drove sales for homeschool products.
• Senior Sales Support, 2010-2015
• Promoted to Senior Sales Support
• Managed key accounts for global companies, scheduled workshops, and trade show booths.