Michelle Booker
Gales Ferry,CT
Summary
Well-qualified Retail Sales Associate familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Licensed Beauty Advisor
Sephora
Uncasville, CT
04.2018 - 10.2021
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
Associate Manager
Ulta
Waterford, CT
08.2017 - 12.2017
- Orchestrated positive customer experiences by overseeing every area of operations.
- Supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
Assistant Store Manager
Ann Taylor Loft
Waterford, CT
08.2014 - 07.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Lane Bryant
Waterford, CT
11.2004 - 06.2014
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
Ledyard High School
Ledyard, CTSkills
- Energy and Physical Stamina
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Merchandising and Display
- Merchandise Receiving and Handling
- POS Software
- Product Knowledge
Certification
- Esthetician License Ct 1644- 03/31/2023
Timeline
Licensed Beauty Advisor
Sephora
04.2018 - 10.2021
Associate Manager
Ulta
08.2017 - 12.2017
Assistant Store Manager
Ann Taylor Loft
08.2014 - 07.2017
Sales Associate
Lane Bryant
11.2004 - 06.2014
High School Diploma -
Ledyard High School
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