Michelle McCarthy
Zephyrhills,FL
Summary
Passionate about healthcare, I thrive on delivering top-notch patient care and imparting its importance to new team members. A respectful team player, I bring extensive knowledge in healthcare administration and clinical philosophy. Proficient in fostering strong relationships with staff, patients, and management. Proven supervisory skills and a track record of performing well under pressure, demonstrating energy and composure in challenging situations
Overview
8
8
years of professional experience
Work History
Practice Manager
AgeRejuvenation
01.2023 - Current
- Oversee and coordinate daily office operations to ensure efficiency
- Possess a versatile skill set that includes patient care, team leadership, effective administration, strategic marketing, and a dedication to legal and compliance standards.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Reduced employee turnover by implementing competitive compensation packages and creating a supportive work atmosphere.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Clinical Administrator
AgeRejuvenation
11.2018 - 01.2023
- Led a team of medical professionals to deliver high-quality healthcare services in a timely manner.
- Implemented electronic health record systems, ensuring accurate documentation and easy access to patient information.
- Evaluated employee performance regularly, providing constructive feedback to foster professional growth.
- Optimized clinic workflow processes, reducing wait times for patients while maintaining quality service levels.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Developed and distributed employee work schedules based on operational needs and employee requests.
Patient Advocate
Finanical HealthCare Resources
06.2016 - 06.2018
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Developed comprehensive case management plans tailored to individual patient needs, ensuring continuity of care across multiple providers.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
Education
Masters of Science - Health/Health Care Administration/Management
Independence University
01.2020
Bachelor's degree - Bacholer of Science Healthcare Administration
University of Phoenix
01.2016
Skills
- Leadership
- Strategic Thinking
- Legal and Compliance
- US Health Insurance Portability and Accountability Act (HIPAA)
- Operations Management
- Healthcare Information Technology (HIT)
- Practice Management
- Process improvement
Timeline
Practice Manager
AgeRejuvenation
01.2023 - Current
Clinical Administrator
AgeRejuvenation
11.2018 - 01.2023
Patient Advocate
Finanical HealthCare Resources
06.2016 - 06.2018
Masters of Science - Health/Health Care Administration/Management
Independence University
Bachelor's degree - Bacholer of Science Healthcare Administration
University of Phoenix
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