Summary
Overview
Work History
Education
Skills
Timeline
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Michelle McCarty

Indianapolis,IN

Summary

Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.

Overview

18
18
years of professional experience

Work History

Executive Assistant to the Vice President

FedEx Express
07.2019 - Current
  • Streamline communication for the Vice President by handling phone calls, emails, and in-person inquiries.
  • Increase office efficiency by maintaining organized filing systems and updating database records.
  • Reduce meeting preparation time by creating agendas, gathering relevant materials, and setting up conference rooms.
  • Contribute to project success by tracking progress, coordinating resources, and ensuring timely completion of deliverables.
  • Improve information flow between departments by serving as a liaison between the Vice President and other executives or team members.
  • Safeguard sensitive company information through strict adherence to confidentiality protocols when handling documents and communications.
  • Boost team morale by fostering a positive work environment through effective conflict resolution and proactive problem-solving measures.
  • Optimize use of available resources with thorough budget management for office supplies, travel expenses, and event planning costs.
  • Promote a healthy work-life balance for the Vice President with diligent calendar management that accounted for personal appointments alongside professional commitments.
  • Maintain a professional image for the Vice President''s office through polished written correspondence and exceptional interpersonal skills in face-to-face interactions.
  • Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Use advanced software to prepare documents, reports, and presentations.

Marketing Associate

Indiana Farm Bureau Insurance
08.2012 - 09.2019
  • Assisted Agent with Marketing activities providing sales and marketing support
  • Assisted and communicated with clients and potential clients, provided information, answered questions, resolved problems, and set up appointments for agent
  • Promoted growth and retention through client contact
  • Followed workflow procedure to process applications, policy changes, rate quotes and claims
  • Issue Certificate of Insurance; Certificates of Compliance to the BMV; Evidence of Insurance and invoice to Mortgagee’s; as well as Commercial Certificates of Insurance and Acord of Commercial accounts.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.

Suspended Billing Representative

Apria HealthCare
11.2005 - 09.2009
  • Streamlined the suspended billing process for increased efficiency and reduced errors.
  • Collaborated with cross-functional teams to identify and resolve system issues impacting billing accuracy.
  • Reduced outstanding suspended bills by diligently investigating discrepancies and initiating corrective actions.
  • Maintained compliance with company policies and procedures while processing suspended billing transactions.
  • Ensured proper documentation was maintained for all suspended billing activities, aiding in future audits and reviews.

Education

General Studies Bachelor’s Degree With Concentration in Social And Behavioral Science -

Indiana University Purdue University
Indianapolis, IN

Associate of Applied Science - Paralegal Studies

Ivy Tech Community College
Lawrence, IN
12.2024

Associates Degree - Business Management

Indiana Business College
Indianapolis, IN
04.1991

Skills

  • Event coordination
  • Confidentiality maintenance
  • Resource allocation
  • Interpersonal skills

Timeline

Executive Assistant to the Vice President

FedEx Express
07.2019 - Current

Marketing Associate

Indiana Farm Bureau Insurance
08.2012 - 09.2019

Suspended Billing Representative

Apria HealthCare
11.2005 - 09.2009

General Studies Bachelor’s Degree With Concentration in Social And Behavioral Science -

Indiana University Purdue University

Associate of Applied Science - Paralegal Studies

Ivy Tech Community College

Associates Degree - Business Management

Indiana Business College

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Michelle McCarty