Michelle McCauley
Houston,TX
Summary
Results-driven Customer Fulfillment Associate known for exceptional productivity and efficiency in task completion. Skilled in inventory management, customer service, and logistics coordination. Excel at problem-solving, communication, and time management to ensure seamless operations and customer satisfaction. Committed to improving workflows and enhancing team performance through proactive engagement and adaptability.
Overview
5
5
years of professional experience
Work History
Customer Fulfillment Associate
Rexel USA
Missouri City, TX
04.2020 - 11.2024
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
- Developed relationships with vendors to maximize pricing, delivery, and quality of products.
- Managed the procurement process from requisition to receipt, ensuring compliance with company policies.
- Collaborated with other departments in order to develop specifications for equipment, materials, or services to be purchased.
- Collaborated with cross-functional teams to meet customer requirements and market demands.
- Coordinated with legal department to ensure contracts met all regulatory and compliance requirements.
- Coordinated activities related to purchasing goods or services including price quotations and terms of sale negotiations.
- Tracked outgoing orders to provide shipping status to customers.
- Processed customer orders with accuracy and efficiency.
- Collaborated with sales team to facilitate special orders or rush deliveries when necessary.
- Adhered strictly to departmental policies and procedures at all times.
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Managed customer accounts, including order entry, invoicing, and follow-up services.
- Utilized computer systems for order entry, tracking, pricing updates, returns.
- Analyzed customer orders and ensured accuracy in order entry.
- Implemented effective strategies for reducing errors during the order entry process.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
- Provided support to the Sales Department by preparing quotes for customers' orders.
- Assisted with training new employees on sales techniques, product knowledge, store policies and procedures.
- Worked closely with sales representatives when generating quotes or estimates for new projects.
Education
GED -
Houston Community College
Houston, TX06-1991
Skills
- Returns handling
- Safety compliance
- Team collaboration
- Workload prioritization
- Adherence to procedures
- Logistics management
- Supplier relationship management
- Procurement planning
- Procurement procedures
- Multi-tasking strength
- Customer service
- Vendor coordination
- Vendor relations
- Negotiation
- Sales experience
- Quality assurance
- Relationship building
Affiliations
- Crafting
- Reading & Journaling
- Volunteer Work
Timeline
Customer Fulfillment Associate
Rexel USA
04.2020 - 11.2024
GED -
Houston Community College
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