Michelle McClain, SHRM-CP
Altoona,IA
Summary
Employee-focused Human Resources Generalist with detailed knowledge of organizational human resources policies, services and practices. Essential facilitator of key operational details relevant to company onboarding and exit procedures, assisting employees with smooth transitions on either end.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
The Dupps Company
Ankeny, Iowa
04.2023 - Current
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.
- Developed recruitment updates to review trends, competitive intelligence and talent demographics.
- Prepared or maintained employment records using human resources management system software.
- Researched employee relations issues and conducted meetings with employees and supervisors.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
- Interviewed job applicants to obtain information on work history, education or job skills.
Recruiter
The Dupps Company
Ankeny, Iowa
12.2022 - 04.2023
- Referred suitable candidates to relevant departments for additional assessment.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Advised management on staffing needs and strategies for improving diversity initiatives.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Identified best practices for recruiting process improvement.
Human Resources Intern
The Dupps Company
Ankeny, Iowa
02.2022 - 12.2022
- Corresponded with applicants to coordinate and schedule interviews with hiring managers.
- Coordinated activities for onboarding new hires such as orientation sessions and tours of the facility.
- Updated internal databases with new employee information, contact details and employment forms.
- Demonstrated awareness, understanding and skills necessary to work in diverse environment.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Interviewed job applicants to obtain information on work history, education or job skills.
Supervisor
South Union Bread Company
Des Moines, IA
05.2021 - 02.2022
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Maintained positive working relationship with fellow staff and management.
Shift Supervisor
Sonny's Pizza Bistro
Des Moines, IA
08.2012 - 05.2021
- Delegated tasks to employees and monitored activities and task completion.
- Explained menu items, describing ingredients and cooking methods upon request.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Provided exceptional service to high volume of daily customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Early Childhood Lead Teacher
Tender Years Daycare
Ankeny, IA
11.2013 - 09.2019
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Observed children to record development.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Actively engaged in ongoing communication with families regarding their child's daily routines at school.
- Taught children foundational skills in colors, shapes and letters.
- Maintained a clean and organized classroom including preparing materials for lessons and activities.
Education
Bachelor of Arts - Business Administration Human Resources Management
Grand View University
Des Moines, IA04-2023
Associate of Arts - Liberal Arts And General Studies
Iowa Central Community College
Fort Dodge, IA11-2020
Skills
- Policy Implementation
- Employee Onboarding
- Records Management
- Strategic Sourcing
Certification
- SHRM-CP as of 12/2023
- Women in Leadership Certification as of 11/2023
References
References available upon request.
Timeline
Human Resources Generalist
The Dupps Company
04.2023 - Current
Recruiter
The Dupps Company
12.2022 - 04.2023
Human Resources Intern
The Dupps Company
02.2022 - 12.2022
Supervisor
South Union Bread Company
05.2021 - 02.2022
Early Childhood Lead Teacher
Tender Years Daycare
11.2013 - 09.2019
Shift Supervisor
Sonny's Pizza Bistro
08.2012 - 05.2021
Bachelor of Arts - Business Administration Human Resources Management
Grand View University
Associate of Arts - Liberal Arts And General Studies
Iowa Central Community College
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