Michelle Mccluskey
Brookville,IN
Summary
A resent college graduate from IvyTech community college with a associates degree of applied science in human services.currently experienced in working in a domestic violence shelter. Friendly,polite customer service representative with 7 plus years extensive exposure to working in a customer centered environment 7 plusus years of excellent knowledge in food and safety regulations. Hospitality skills greatly emphasized. Background includes working in fast-paced shipping environments moving merchandise of all sizes. Able to keep work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond the requirements to contribute to team success. Authorized to work in the US for any employer Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Shipping Associate
Staffmark
05.2019 - 07.2019
- Packed and labeled boxes with maximum efficiency.
- Assisted staff in shipping processes such as proper handling and storage.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Family Support Specialist
Centerstone
03.2022 - 08.2022
- I go to clients homes and also schools to work with the family and children in homes and schools.i do case notes on each client
- Behavior Clinical
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Promoted community integration by providing extensive physical, emotional and social support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Interviewed individuals and families to assess needs and provide informational resources.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Behavioral Health Clinician
MERIDIAN HEALTH SERVICES
07.2021 - 08.2022
- 1
- Organized Groups 2
- Watch patience
- 3
- Case notes 4
- Food prep
- Facilitated and conducted group and individual therapy sessions to address PTSD, anger management, substance abuse and grief.
- Assisted clients by helping develop skills and behaviors necessary to recover from addiction and modify behavior.
- Used Software to prepare and maintain diagnostic records, progress notes and federal and state-mandated forms.
- Counseled clients individually to provide strategies for becoming aware of strengths and adjusting socially to environments.
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Encouraged patients to discuss experiences in group and individual settings.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Residential assistant
Genesis of richmond indiana
11.2020 - 08.2021
- Intake
- Client paperwork
- Monitor phone cameras
- Donations
- Examined, categorized and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
Volunteer
Genesis of richmond
11.2019 - 03.2020
Returns Associate
Carl Zeiss Vision
10.2018 - 10.2018
Picker/Packer
Staffmark iherbs
06.2015 - 06.2017
Pick pack, Screen Printer
Primex Plastics Corporation staffmark
06.2015 - 06.2017
Pick pack, Customer Service Cashier / Arby's
Arby's
04.2008 - 08.2015
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct
- Maintained reports of transactions and greeted customers when entering and leaving the establishment
- Resolved customer complaints and maintained clean and tidy checkout area
- Assisted customers by answering questions and fulfilling requests
- Maintained customer satisfaction while handling
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays
- Used POS system to enter orders, process payments, and issue receipts
- Maintained professionalism with clean, tidy, and well-stocked check-out lines.
The farm, Kitchen Prep
05.2005 - 06.2008
- Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes
- Maintained composure and work quality while under stress
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Planned and organized food preparation activities
- Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Operations Assistant
Fifth third bank
05.2000 - 06.2002
- Balance customer checking account and savings account.
File Clerk
Internal Revenue Service
09.1995 - 06.2000
- Located missing file materials, which enabled employees to meet project deadlines and avoid lost man-hours
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Education
Associates Of Applied Science - Human Services
Ivy Tech Community College of Indiana
Indianapolis, IN05.2021
Technical certificate human services in Human services - Human Services
Ivy Tech Community College
Richmond, IN06.2021
Certificate Of Dementia - Dementia
Ivy Tech Community College
Richmond, IN10.2020
Highschool -
Mother of mercy
Cincinnati, OH06.1991
Skills
- 1 year)
- Crisis Intervention
- Computer Skills (3 years)
- Communications (2 years)
- Computer Literacy
- Customer Service
- Culinary Experience
- English
- Typing
- Fulfillment (2 years)
- Shipping & Receiving
- Load & Unload
- Microsoft Word
- Food Preparation
- Retail sales
- Administrative experience
- Restaurant experience
- Sanitation
- Basic math
- Sales
- Residential assistamt (1 year)
- Kitchen Management Experience
- Tractor-Trailer
- Caregiving
- Addiction counseling
- Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Full results: Highly Proficient
- Customer Focus & Orientation — Proficient
- August 2020
- Responding to customer situations with sensitivity
- Full results: Proficient
- Verbal Communication — Proficient
- October 2020
- Speaking clearly, correctly, and concisely
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- ADDED SKILLS
- Good listener
- Positive attitude
- Self control
- Empathy
- Analytical thinker
- Label preparation
- Package preparation
- Shipping coordination
- Quality control
- Able to lift 30
- Lbs
- OSHA standards
- Deadline-driven
- Hazardous Materials Endorsements
- Organized
- Hard working and self-motivated
- Warehouse and fulfillment
- Hazardous Materials Endorsement
- Skilled multi-tasker
- HAZMAT training
- Doubles and Triples Endorsements
- Shipping and receiving
- OSHA requirements knowledge
- Fast learner
- Warehouse and manufacturing operations
- Safety-conscious
- Familiar with RF systems
- Staff Meetings
- Community Outreach Programs
- Compassionate Care
- Child Abuse and Neglect Dynamics
- Training Classes
- Individual Service Plans
- Family and Patient Support
- Home Visits
- Role Modeling
- Crisis Intervention Techniques
- HIPAA Requirements
- Parenting Skills
- Active Learning
- Community Resources
- Case Conferences
- Support Networks
- Case Management
- Therapeutic Exercise
- Coaching
Certification
Fast learner (10+ years)
Hazardous materials (10+ years)
Hazmat (10+ years)
manufacturing operations (Less than 1 year)
Shipping (Less than 1 year)
Warehouse Associate (4 years)
Logistics (Less than, CPR Certification
First Aid Certification
Assessments
Front Desk Agent (Hotel) — Highly Proficient
August 2020
Timeline
Family Support Specialist
Centerstone
03.2022 - 08.2022
Behavioral Health Clinician
MERIDIAN HEALTH SERVICES
07.2021 - 08.2022
Residential assistant
Genesis of richmond indiana
11.2020 - 08.2021
Volunteer
Genesis of richmond
11.2019 - 03.2020
Shipping Associate
Staffmark
05.2019 - 07.2019
Returns Associate
Carl Zeiss Vision
10.2018 - 10.2018
Picker/Packer
Staffmark iherbs
06.2015 - 06.2017
Pick pack, Screen Printer
Primex Plastics Corporation staffmark
06.2015 - 06.2017
Pick pack, Customer Service Cashier / Arby's
Arby's
04.2008 - 08.2015
The farm, Kitchen Prep
05.2005 - 06.2008
Operations Assistant
Fifth third bank
05.2000 - 06.2002
File Clerk
Internal Revenue Service
09.1995 - 06.2000
Associates Of Applied Science - Human Services
Ivy Tech Community College of Indiana
Technical certificate human services in Human services - Human Services
Ivy Tech Community College
Certificate Of Dementia - Dementia
Ivy Tech Community College
Highschool -
Mother of mercy