Work Preference
Summary
Overview
Work History
Education
Skills
Objectives And Core Competencies
Timeline
Generic
Open To Work

Michelle Mcclusky

Atlanta,GA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Schedule CoordinatorService CoordinatorDispatch CoordinatorCustomer Service RepresentativeCustomer Service Coordinator

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Atlanta, GA
Open to relocation: No

Salary Range

$55000/yr - $100000/yr

Important To Me

Work-life balancePaid time off401k matchPaid sick leaveCareer advancementCompany CultureHealthcare benefitsPersonal development programs

Summary

Schedule Coordinator with over 23 years of experience in managing complex scheduling and dispatch workflows. Proven ability to support technicians and facilitate effective communication between teams and customers. Strong problem-solving skills with a commitment to accuracy and efficiency.

Overview

26
26
years of professional experience

Work History

Schedule Coordinator, Building Automation and Boiler Division

United Maintenance
Doraville, Ga
06.2025 - 11.2025
  • Scheduled and dispatched Boiler and Controls technical for service calls, preventive maintenance, and emergency repairs, ensuring timely response and efficient routing.
  • Served as liaison between clients, field technicians, and office teams to maintain smooth communication and high-quality service delivery.
  • Coordinated with customers to confirm appointments, provide updates, and resolve scheduling conflicts, enhancing customer satisfaction and operational efficiency.
  • Monitored work orders, technician availability, parts orders, and customer inquiries to ensure prompt resolution.
  • Managed high-volume incoming calls and emails, ensuring timely support for daily operations and maintaining service quality.
  • Managed pre-employment drug tests and background checks, ensuring compliance with company and client standards.
  • Oversaw fleet operations, ordering and scheduling installation of vehicle cameras and GPS tracking systems while managing fuel cards and coordinating vehicle signage to optimize fleet management.
  • Handled insurance claims and coordinated rental vehicles for technicians and company fleet needs.
  • Administered building access control by issuing and maintaining employee access cards for new and existing staff.
  • Ordered Home Depot cards for technician purchases to support technicians' material purchases and field operations.

Night Shift Supervisor/Lead Dispatcher

Mike’s Mobile Wrenches
Peachtree Corners, Ga
03.2025 - 06.2025
  • Prioritized incoming and backlog service calls, dispatching technicians to mechanical breakdowns based on urgency, technician skill sets, and proximity applying knowledge of market geography to maximize efficiency.
  • Collaborated with technicians and managers to address open breakdowns, ensuring all jobs were closed and billed with complete documentation.
  • Responded to technician and customer inquiries, providing real-time support and updates.
  • Reviewed daily Work in Progress (WIP) reports to ensure accurate billing for parts, labor, service calls, and fees; entered estimates and service orders into Fullbay.
  • Created and distributed reports on daily performance and worksheet summaries to track team productivity.
  • Audited technician hours and paperwork to prepare payroll and ensure accuracy in reporting.
  • Collected payments from customers via Comcheck, EFS check, credit card, and T-check.

Tower Crew Coordinator

Ericsson
Remote/Atlanta, Ga
08.2022 - 09.2023
  • Worked with tower crews and managers to discuss resources and challenges to meet deliverables.
  • Monitored tower crew progress and adjusted schedule as needed.
  • Obtained applicable Lien waivers and Certificates of Insurance. Validated approval with permits, LL (Landlord), NTP (Notice to proceed), etc. prior to scheduling.
  • Coordinated building permit pickups, closures (inspection requests) and invoicing; reviewed access instructions/arrangements with landlords.
  • Reviewed requirements and ordered third-party services via SMRT (lifts, cranes, electricians, lane closures, portable toilets, civils).
  • Submitted material into appropriate ordering flow to complete scope of work.
  • Received and reviewed COP (Close out Package) data to validate completion.
  • Completed financial true-up and submitted final invoicing.

Schedule Dispatch Coordinator (SDC)

Johnson Controls
Remote/Atlanta, Ga
09.2024 - 03.2025
  • Coordinated service dispatch and supported field operations within security domain to ensure timely response.
  • Managed service requests, scheduled jobs, and coordinated technician workflow to optimize efficiency.
  • Facilitated communication among customers, field technicians, and internal teams to enhance daily operations.
  • Monitored and met Key Performance Indicators (KPIs) related to service delivery and technician scheduling.
  • Utilized Excel and other applications for scheduling, reporting and workflow management.
  • Adjusted scheduling and operational strategies in response to changes, ensuring effective decision-making under pressure.

Dispatcher Specialist II – IV

Ericsson
Atlanta, Ga
01.2011 - 08.2022
  • Provided oversight and ensured completion of daily National Coordinator Dispatch Center (NCDC) activities to meet Service Line Agreements/SLAs (onshore and offshore personnel).
  • Ensured parts delivery for tower climb maintenance requests to 3rd party vendors and updated Work Force Management.
  • Handled ticket intake process for Lift and Crane requests and managed Class IV rigging requests.
  • Project team leader for local and internal projects.
  • Acted as System Matter Expert (SME) for special projects.
  • Played an integral role in creating new policies and processes.
  • Reported metrics and used strategic tactics to drive results.
  • Provided supervision and leadership, including feedback and coaching.
  • Trained employees on new processes to increase interdepartmental efficiency and communication.

Dispatcher Specialist I

Ericsson
Atlanta, Ga
05.2010 - 01.2011
  • Analyzed workload and made appropriate adjustments to meet SLAs for field technicians.
  • Coordinated dispatches with customers internally and externally for install, disconnect and troubleshooting of services and equipment.
  • Distributed, created, and coordinated scheduled activities, and managed work orders for field technicians.
  • Managed/dispatched for 64 Los Angeles technicians, covering 3700 sites and 9 Hawaii technicians, covering 358 sites.

Network Operations Technician

Ericsson/Sprint
Atlanta, Ga
04.2000 - 05.2010
  • Provided technical support for government and international customers during installation, upgrades, and activation of network access for services such as IP based and MPLS portfolio, frame relay, private line and point to point DS1/E1 (2.048,1.984), DSO circuits.
  • Responsible for the installation, acceptance, upgrades and turn-up for all voice grade and digital data services.
  • Responsible for DACs (local) and international mapping using equipment such as Tellabs FOCUS 6340, Alcatel 1640 and 1630, DNX-11 and K2 Metro Director.
  • Tested and accepted DS1/DS0/E1 circuit with local and international exchange carriers.

Education

Massage Therapy -

Georgia Career Institute
Conyers, GA
08.2024

E-4 Specialist - Administration

U.S. Army Reserves
Fort Jackson, SC
01.2000

Bachelor of Arts - Psychology

The Pennsylvania State University
State College, PA
01.1998

Skills

  • Wireline and wireless technologies
  • Disaster recovery planning
  • Microsoft Office suite
  • SharePoint management
  • Team leadership
  • Communication skills
  • Budget management
  • Service dispatching
  • Schedule coordination
  • Performance monitoring
  • Work order management
  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Process improvement

Objectives And Core Competencies

  • Dependable and organized Schedule Coordinator with 23+ years of experience supporting technicians, managing complex scheduling and dispatch workflows, and supporting smooth communication between teams and customers.
  • Strong problem solver with a focus on accuracy, efficiency, and follow-through.
  • Dispatch and Scheduling
  • Customer and Technician Support
  • Time and Workflow Management
  • Documentation and Reporting
  • Training and Team Support
  • Microsoft Office Suite

Timeline

Schedule Coordinator, Building Automation and Boiler Division

United Maintenance
06.2025 - 11.2025

Night Shift Supervisor/Lead Dispatcher

Mike’s Mobile Wrenches
03.2025 - 06.2025

Schedule Dispatch Coordinator (SDC)

Johnson Controls
09.2024 - 03.2025

Tower Crew Coordinator

Ericsson
08.2022 - 09.2023

Dispatcher Specialist II – IV

Ericsson
01.2011 - 08.2022

Dispatcher Specialist I

Ericsson
05.2010 - 01.2011

Network Operations Technician

Ericsson/Sprint
04.2000 - 05.2010

Massage Therapy -

Georgia Career Institute

E-4 Specialist - Administration

U.S. Army Reserves

Bachelor of Arts - Psychology

The Pennsylvania State University

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Michelle Mcclusky