Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Michelle McCoy

South Jordan,UT

Summary

Adept at multitasking and analytical thinking, I leveraged these skills at MCCOY INC to enhance operational efficiency and foster a positive environment. My tenure at Bath and Body Works, Limited Brands, underscored my ability to lead with confidence, achieving a notable improvement in team performance and customer satisfaction.

Overview

21
21
years of professional experience

Work History

M.O.M.

MCCOY INC
South Jordan, Utah
02.2009 - Current
  • Short-order cook.
  • Personal driver.
  • Household supervisor.
  • Garden executive.
  • Supervision and care of children.
  • Volunteer at our local school.
  • Maid.
  • Daily laundry and dishwasher.
  • School tutor/homework magician.
  • Trauma/Life Coach.
  • Personal shopper.
  • Fun patrol.
  • Conflict resolution expert.

Assistant Manager/Keyholder/Sales Associate

Bath and Body Works, Limited Brands
South Jordan, Utah
10.2022 - 04.2024
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.
  • Created reports on sales trends, inventory levels, and financial data.
  • Implemented quality control measures to uphold company standards.
  • Managed customer service inquiries and complaints in a timely manner.
  • Proposed or approved modifications to project plans.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Assisted customers with product selection and resolving complaints.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Assisted in general housekeeping to maintain store image.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Developed schedules for associates based on needs of the business.

Science Teacher

Little Beakers - Science Lab For Kids
Sandy, Utah
02.2020 - 08.2022
  • Worked to engage and create a fun environment for kids through hands-on science.
  • Teacher for a range of children in private classes, guided labs, camps, birthdays, and dissections.
  • Front desk receptionist.
  • Inventory management using Clearly Inventory.
  • Proficient in dissections and anatomy of many different creatures.
  • Cleaned and sterilized supplies and dishes after clients in the open lab and classes.
  • Lab coat laundry. Wash, dry, and fold.
  • Promoted safe and clean classroom environment conducive to individualized and small group needs.
  • Utilized multimedia tools such as videos, diagrams, and slideshows to enhance learning experiences.
  • Guided students through exploration and analysis of different art forms and implemented hands-on approach to art education.
  • Facilitated student-led projects fostering critical thinking and problem-solving skills.
  • Conducted laboratory experiments to demonstrate scientific concepts.
  • Sweep, mop, sanitize, and repeat.

Dental Assistant/ Receptionist

Atwood Dental
Spanish Fork, Utah
08.2007 - 04.2008
  • Briefed patients on dental procedures and payment plans to help make informed decisions.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Ordered supplies necessary for daily operations of the practice.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Took medical and dental history and recorded vital signs of patients.
  • Laid out dental instruments and equipment before procedures.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Prepared bills and completed insurance forms using system software.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Assisted with special projects assigned by management when required.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Preschool Teacher

Little Wonders Childcare & Learning Center
Logan, Utah
09.2006 - 03.2007
  • Encouraged critical thinking skills through problem solving activities.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Read stories to children and taught painting, drawing, and crafts.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Provided individual attention to each student as needed during class time.
  • Monitored student progress to ensure cooperation and growth.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Organized educational materials and resources to create an engaging learning environment.
  • Supervised outdoor playtime while ensuring safety regulations were followed.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Taught children foundational skills in colors, shapes and letters.
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.

Head Teacher/Assistant Director

International Language Programs Ilp
Heifei, China
07.2005 - 12.2005
  • In charge of 15 other ESL volunteers at Guang Hua Boarding School in Hefei, China.
  • Arranged and coordinated with school officials all schedules concerning volunteers.
  • Conducted regular meetings with staff to address any issues or concerns related to the educational program.
  • Made sure all volunteers were safe, having fun and prepared to be the best group of English teachers this school ever had.
  • Worked with and administered over children ages 3 to 18.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Organized and led activities to promote physical, mental and social development.
  • Implemented disciplinary measures when necessary while ensuring fairness is maintained at all times.

ESL Teacher

International Language Programs Ilp
Wuxi, China
01.2004 - 06.2004
  • I taught children ages 3 to 18 English at Guang Hua boarding school in Wuxi, China.
  • Utilized various teaching methodologies to deliver engaging, interactive learning experiences.
  • Assessed student progress through formal and informal assessments.
  • Fostered a positive learning environment by encouraging students to actively participate in individual and group activities.
  • Created and led strengths-based and engaging class that equipped adult students with skills and confidence to learn English using interactive, culturally responsive curriculum.
  • Designed creative games that facilitate language development while also being fun for students.
  • Created an encouraging learning environment by utilizing positive reinforcement strategies.
  • Integrated cultural lessons into the language teaching framework to promote multicultural understanding and sensitivity.
  • Provided one-on-one instruction for non-English speaking students within classroom settings.
  • Participated in teacher training workshops to stay current on best practices in ESL education.
  • Improved student grammar and conversational skills through role play assignments.
  • Participated in professional development workshops to stay current with educational standards and best practices in ESL teaching.
  • Encouraged students to practice spoken English through role-plays, debates, and discussions.
  • Developed and implemented comprehensive lesson plans that accommodated specific level of learners while offering support to make certain each student was able to grasp materials.
  • Guided students in developing their listening, speaking, reading, and writing skills in English.
  • Collaborated with other teachers in order to develop new ideas for classroom lessons and activities.

Education

Some College (No Degree) -

Utah State University
Logan, UT
01-2005

General Studies

Utah State University
Logan, UT
01-2004

Some College (No Degree) - General Studies

Snow College
Ephraim, UT
05-2003

Skills

  • Attention to detail
  • Multitasking
  • Troubleshooting
  • Basic math
  • Microsoft Word
  • MS office
  • Analytical thinking
  • Organizational skills
  • Active listening
  • Team management
  • Communication
  • Supervision and leadership
  • Verbal communication
  • Planning
  • Cultural awareness
  • Written communication
  • Analytical

Affiliations

  • Gardening
  • Travel
  • Biking
  • Puzzles
  • Snow sports
  • Dancing
  • Games of all kinds
  • Volunttering

References

References available upon request.

Timeline

Assistant Manager/Keyholder/Sales Associate

Bath and Body Works, Limited Brands
10.2022 - 04.2024

Science Teacher

Little Beakers - Science Lab For Kids
02.2020 - 08.2022

M.O.M.

MCCOY INC
02.2009 - Current

Dental Assistant/ Receptionist

Atwood Dental
08.2007 - 04.2008

Preschool Teacher

Little Wonders Childcare & Learning Center
09.2006 - 03.2007

Head Teacher/Assistant Director

International Language Programs Ilp
07.2005 - 12.2005

ESL Teacher

International Language Programs Ilp
01.2004 - 06.2004

Some College (No Degree) -

Utah State University

General Studies

Utah State University

Some College (No Degree) - General Studies

Snow College

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Michelle McCoy