Michelle McCraw
CAMBRIDGE,MD
Summary
Proven Optician with a track record of enhancing customer satisfaction levels at Easton Eye Care through expert calibration of eyewear and exceptional service. Skilled in insurance verification and patient history documentation, I significantly increased repeat business. Demonstrates strong collaboration and computer skills, ensuring precision in patient care and billing processes.
Overview
22
22
years of professional experience
Work History
Optician
Easton Eye Care
05.2016 - 04.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Optical Technician
Woodbine Eye Care
09.2008 - 04.2013
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Developed expertise in specialized tasks such as edging lenses, repairing frames, and adjusting eyewear for optimal fit and comfort.
Certified Paraoptometric Assistant
Sussex Eye Center
06.2001 - 07.2008
- Demonstrated commitment to professional development by attending industry conferences or webinars on new technologies or best practices in paraoptometric care.
- Managed inventory levels of contact lenses, eyeglasses frames, and other optical supplies while maintaining an up-to-date product knowledge base for informed recommendations to patients.
- Contributed to team success by collaborating with optometrists to deliver comprehensive eye care services to patients.
- Ensured accuracy in billing procedures, processing insurance claims, and handling financial transactions within the office setting.
- Employed keen attention to detail when gathering patient information, ensuring accurate data entry and recordkeeping.
- Developed strong relationships with patients by providing personalized attention and maintaining open lines of communication regarding their eye care needs.
- Enhanced patient experience by conducting thorough pre-examination tests and gathering accurate medical history information.
- Facilitated smooth transitions from check-in process until completion of appointments for enhanced patient satisfaction rates.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Education
High School Diploma -
Cape Henlopen High School
Lewes, DE06.1993
Skills
- Customer Service
- Insurance Verification
- Optical Measurements
- Computer Skills
- Patient History Documentation
- Billing Processing
- Appointment Scheduling
- Insurance approvals
- Patient testing
Timeline
Optician
Easton Eye Care
05.2016 - 04.2023
Optical Technician
Woodbine Eye Care
09.2008 - 04.2013
Certified Paraoptometric Assistant
Sussex Eye Center
06.2001 - 07.2008
High School Diploma -
Cape Henlopen High School