Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle McCray

Copperas Cove,TX

Summary

Experienced customer service and administrative support professional with a strong background in data entry, document management, and handling sensitive information. Skilled in utilizing Microsoft Office applications including Word, Excel, and PowerPoint to efficiently manage confidential data and provide exceptional customer support. Demonstrated expertise in policy interpretation, ensuring data accuracy, and maintaining compliance with regulatory standards.

Overview

17
17
years of professional experience

Work History

Intake Representative

Cigna
08.2022 - Current
  • Managed an average of 50+ customer inquiries daily via multi-line phone systems and email, providing support to healthcare providers.
  • Processed 25+ patient care requests per day, ensuring accurate documentation and timely appeals.
  • Compiled and maintained healthcare documents for 100+ cancer patients, ensuring they received necessary treatments.
  • Maintained strict confidentiality of client information, adhering to HIPAA regulations and company policies at all times.
  • Served as a liaison between clients and healthcare providers, fostering strong relationships that facilitated seamless service coordination.

Behavioral Specialist

Lampasas Middle School
08.2018 - 07.2022
  • Provided clerical and data entry support for 50+ students with behavioral needs, ensuring records were updated accurately.
  • Coordinated 10+ virtual meetings weekly, managing multiple screens and educational records simultaneously.
  • Assisted with the development and review of 15+ Individualized Educational Programs (IEPs) each semester, ensuring compliance with school policies.
  • Reduced instances of classroom disruptions through proactive behavioral interventions.

Healthcare Finder

Humana
06.2014 - 02.2018
  • Processed 20+ healthcare claims daily, resolving insurance issues for patients covered by Tricare.
  • Assisted 300+ customers monthly with their healthcare options, explaining Medicare plans and benefits.
  • Utilized Microsoft Word, Excel, and PowerPoint to generate reports and manage data for 1000+ patient records.
  • Reduced wait times for clients by promptly addressing inquiries and providing clear, concise information regarding services.

Juvenile Supervision Officer

Bell County Juvenile Detention Center
07.2007 - 03.2010
  • Oversaw the care and security of 30-60 juvenile residents daily, ensuring adherence to state and federal guidelines.
  • Prepared and processed 50+ incident reports monthly, ensuring confidentiality and accuracy.
  • Coordinated health and welfare services for 45+ juveniles during my tenure, ensuring access to community-based programs.
  • Ensured accurate record keeping of daily activities, incidents, and progress reports for effective case management.
  • Conducted intake assessments on new residents, gathering pertinent information for proper placement within the facility.

Education

Bachelor of Science - Criminal Justice & Sociology

Ashford University
San Diego, CA
11.2017

Skills

  • Customer Service
  • Data entry proficiency
  • Document Processing
  • Document Management
  • Patient confidentiality
  • Compliance
  • Policy Interpretation
  • Microsoft Office
  • Multi-line Phone System
  • Data Accuracy
  • Attention to Detail

Timeline

Intake Representative

Cigna
08.2022 - Current

Behavioral Specialist

Lampasas Middle School
08.2018 - 07.2022

Healthcare Finder

Humana
06.2014 - 02.2018

Juvenile Supervision Officer

Bell County Juvenile Detention Center
07.2007 - 03.2010

Bachelor of Science - Criminal Justice & Sociology

Ashford University

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Michelle McCray