Summary
Overview
Work History
Education
Skills
Timeline
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Michelle McCurdy

Newport News,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

31
31
years of professional experience

Work History

Ramp Transport Driver

Federal Express
Norfolk, Virginia
01.1994 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Making safety the highest priority.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Recognized by management for providing exceptional customer service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Loaded and unloaded cargo onto transport vehicles according to weight, size, and type of goods.
  • Assisted in the loading and unloading of freight from trucks using pallet jacks or forklifts.
  • Inspected vehicle for mechanical items and safety issues, reporting any problems to supervisor.
  • Maintained records of shipments received and delivered, including pick-up times, delivery times, and special instructions.
  • Adhered to company policies regarding safe handling of hazardous materials.
  • Drove tractor-trailer combinations over specified routes to deliver products in a timely manner.
  • Verified load count against shipping documents prior to departure from each stop.
  • Logged daily hours into trip reports as required by federal regulations.
  • Performed pre-trip inspections before beginning route assignments.
  • Demonstrated knowledge of DOT requirements related to commercial vehicle operations.
  • Provided customer service support when needed at various locations throughout the route.
  • Notified dispatch immediately if there were any delays or changes in schedule.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.

Education

Some College (No Degree) - Liberal Arts

Thomas Nelson Community College
Hampton, VA

Some College (No Degree) - Liberal Arts

Okaloosa Walton Community College
Ft. Walton Beach , Fl

Skills

  • Decision-Making
  • Friendly, Positive Attitude
  • Good human relations and communication skills
  • Organization
  • Highly dependable and adaptable to a variety of people and situations
  • Works independently and meets deadlines daily
  • Able to nurture and direct team Spirit and effort
  • Neat professional appearance, and demeanor
  • Initiative taking dependable, confident, and committed to professional standards of performance

Timeline

Ramp Transport Driver

Federal Express
01.1994 - Current

Some College (No Degree) - Liberal Arts

Thomas Nelson Community College

Some College (No Degree) - Liberal Arts

Okaloosa Walton Community College

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Michelle McCurdy