Michelle McCusker
Kingman,AZ
Summary
Results-driven Operations and Manufacturing Leader with over 25 years of progressive management and business experience across manufacturing, healthcare, retail, and hospitality industries. Recognized for rapid promotion through production leadership roles based on strong technical knowledge, operational efficiency, and team leadership. Proven ability to drive production performance, safety compliance, workforce development, and cost control while maintaining high quality standards. Experienced in P&L management, staffing, training, and cross-department coordination.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Lead Operator
Cantex
Kingman, AZ
09.2022 - Current
- Promoted rapidly through multiple production leadership roles due to exceptional performance, technical ability, and leadership.
- Lead daily shift operations to ensure production, safety, and quality standards are met
- Supervise and support production team members to maintain operational efficiency
- Troubleshoot machinery and production issues to minimize downtime
- Train and mentor new operators on equipment, procedures, and safety protocols
- Monitor workflow and maintain accurate production reporting
- Collaborate with management to implement process improvements and increase output
Secretary of Care Management
St. Mary Medical Center
Apple Valley, CA
10.2009 - 03.2013
- Provided executive-level administrative and operational support to care management leadership
- Coordinated communication and data flow between seven hospital departments
- Managed staffing schedules and timekeeping adjustments for 30+ employees
- Prepared reports, maintained departmental records, and supported compliance documentation
- Assisted with state and external agency audits
Store Manager
Silver Lakes Grill
Helendale, CA
07.2006 - 04.2007
- Managed full P&L responsibility for high-volume retail locations
- Recruited, trained, and developed management and store teams
- Successfully opened and launched multiple new store locations
- Maintained lowest turnover rate in district (3%)
- Increased weekly store sales to $63,000+
- Oversaw scheduling, inventory management, budgeting, and staff performance
Store Manager
Starbucks Coffee Company
Victorville & Barstow, CA
10.2001 - 07.2006
Owner / Operator
John's Incredible Pizza
Victorville, CA
08.1997 - 04.2001
- Managed all daily business operations including staffing, payroll, accounting, and tax filings
- Increased average daily revenue by $1,000+ through service and menu expansion
- Negotiated vendor contracts and implemented cost-saving purchasing strategies
- Supervised 70+ employees in a high-volume family entertainment restaurant
- Led hiring, training, scheduling, and performance evaluations
- Conducted P&L analysis and labor forecasting
- Managed cash handling procedures and inventory control
Education
Associate of Arts - Business Administration
American Intercontinental University
High School Diploma -
Serrano High School
Skills
- Operations Leadership
- Manufacturing & Production
- Management
- Team Supervision & Workforce Development
- Process Improvement & Efficiency Optimization
- Safety Compliance & Regulatory Standards
- Profit & Loss Management
- Staffing, Scheduling, Payroll & Labor Planning
- Inventory & Supply Chain Coordination
- Training & Mentorship
- Administrative Operations & Reporting
- Knowledge of Kronos and ADP applications
- Customer Service Excellence
- Cash Handling & Budget Management
Certification
- Hazmat Certification - FedEx
- TIPS Certified
- Title 4 Certification
- Food Safety Certification
Timeline
Lead Operator
Cantex
09.2022 - Current
Secretary of Care Management
St. Mary Medical Center
10.2009 - 03.2013
Store Manager
Silver Lakes Grill
07.2006 - 04.2007
Store Manager
Starbucks Coffee Company
10.2001 - 07.2006
Owner / Operator
John's Incredible Pizza
08.1997 - 04.2001
Associate of Arts - Business Administration
American Intercontinental University
High School Diploma -
Serrano High School