Michelle Mccutcheon
Nashville,Tennessee
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Meticulous Medical Records Clerk with 2-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Overview
19
19
years of professional experience
Work History
Medical Records Retrieval Specialist
Ciox Healthcare
02.2023 - Current
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Reviewed charts and flagged incomplete or inaccurate information.
- Printed and photocopied documents to provide patients with copies of medical records.
CNA
ASCENSION ST THOMAS MIDTOWN HOSPITAL
04.2016 - 02.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Educated patients and family members on best home care practices for healing and recovery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Food Service Supervisor
COMPASS GROUP
09.2006 - 04.2016
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
No Degree - Nursing/ Office Business
Nashville State Community College
No Degree - Medical Coding
University of Cincinnati
05.2024
High School Diploma -
PEARL COHN HIGH SCHOOL
05.2005
Skills
- Document Scanning
- Data Integrity
- Patient Admission Documents Processing
- Patient Inquiries
- QMSoftware Receivables Management
- Customer service
- Maintain Patient Confidential
- Electronic Health Records Systems
- Electronic health records
- Research and analysis
- HIPAA compliance
- Decision-making
- Medical terminology expertise
Timeline
Medical Records Retrieval Specialist
Ciox Healthcare
02.2023 - Current
CNA
ASCENSION ST THOMAS MIDTOWN HOSPITAL
04.2016 - 02.2023
Food Service Supervisor
COMPASS GROUP
09.2006 - 04.2016
No Degree - Medical Coding
University of Cincinnati
High School Diploma -
PEARL COHN HIGH SCHOOL
No Degree - Nursing/ Office Business
Nashville State Community College
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