Michelle McDonald

Barista

Starbucks

10.2024 - 01.2025

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cleaned counters, machines, utensils, and seating areas daily.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Controlled line and crowd with quick, efficient service.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Maintained regular and consistent attendance and punctuality.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Operated espresso machines and commercial coffee brewers to create beverages.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Streamlined ordering process, reducing wait times and increasing customer satisfaction.
Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
Maintained clean and organized workspace, ensuring welcoming environment for customers.
Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Used POS system to accurately enter orders and process payments.
Followed exact recipes for mixing and preparing beverage and food items.
Helped management keep adequate supply on hand by notifying of shortages.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Minimized spoilage with proper use of first-in-first-out stock procedures.
Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
Taught proper procedures and strategies for success to new employees.
Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
Accomplished multiple tasks within established timeframes.
Strong opening and closing abilities

Summary

Overview

Work History

Barista

Barista

Education

GED -

Skills

Certification

Interests

Timeline

Barista

Barista

GED -

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