Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle McDonough

BIDDEFORD

Summary

Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals, I excel in communication, problem-solving, and time management.

Overview

20
20
years of professional experience

Work History

Cashier

Biddeford Smoke Shop
Biddeford
01.2023 - Current
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Stocked shelves with merchandise when needed.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Ensured compliance with all safety regulations within the store environment.
  • Used suggestive selling techniques to promote add-on sales.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Collected payments and provided accurate change.

Medical Biller and Coder

First Care Health Care
Old Orchard Beach
04.2010 - 02.2012
  • Interpreted physician orders, notes, lab results, radiology reports. for appropriate code assignment.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Utilized coding software and tools efficiently to expedite the coding process.
  • Verified proper coding, sequencing of diagnoses, and accuracy of procedures.
  • Reviewed received payments for accuracy and applied to intended patient accounts.
  • Processed corrections and adjustments as needed to ensure accurate payment from third party payers.
  • Monitored aging accounts receivable report weekly to identify unpaid balances due.
  • Assessed medical codes on patient records for accuracy.
  • Ensured timely filing of all claims within established guidelines.
  • Resolved coding discrepancies and denials to maximize reimbursement.
  • Provided customer service support to patients regarding billing inquiries.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Responded promptly to requests from insurance companies regarding clarification on claim submissions.
  • Reviewed patient records and assigned accurate codes for diagnoses and procedures.
  • Verified accuracy of patient information and insurance data in billing system.

Vehicle Title Clerk/Receptionist

Brown Pontiac
Saco
07.2005 - 04.2007
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Researched customer inquiries regarding title information.
  • Coordinated with other departments to resolve issues related to titling process.
  • Processed applications for new titles, transfers and duplicate titles.
  • Prepared daily reports to document title activity and sales.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Assisted with special projects assigned by management when required.
  • Sorted incoming mail and directed to correct personnel each day.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Greeted visitors entering establishment to determine nature and purpose of visit.

Education

Drug And Alchol Counselor Certification - Drug And Alchol Counselor Certification

York County Community College
Wells, ME
05-2025

Associate of Applied Science - Behavioral Health

York County Community College
Wells, ME
05-2024

MHRTC Certification - Behavioral Health

York County Community College
Wells, ME
05-2022

Skills

  • Reception oversight
  • Research
  • Bookkeeping
  • Scheduling
  • Records retrieval
  • Multi-line phone proficiency
  • Task prioritization
  • Timeline planning and management
  • Microsoft outlook
  • Excel spreadsheets
  • Medical terminology
  • Dedicated team player
  • Critical thinking
  • Data collection
  • Data entry

References

References available upon request.

Timeline

Cashier

Biddeford Smoke Shop
01.2023 - Current

Medical Biller and Coder

First Care Health Care
04.2010 - 02.2012

Vehicle Title Clerk/Receptionist

Brown Pontiac
07.2005 - 04.2007

Drug And Alchol Counselor Certification - Drug And Alchol Counselor Certification

York County Community College

Associate of Applied Science - Behavioral Health

York County Community College

MHRTC Certification - Behavioral Health

York County Community College

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Michelle McDonough