Michelle McFarlane
Medford,NY
Summary
Talented [Job Title] motivated to improve department operations and revitalize team morale with hands-on management approach. Devoted to continuous optimization and ambitious in pursuing opportunities to more efficiently handle demands.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Department Head
Hope
01.2021 - Current
- Increased department efficiency by streamlining processes and implementing new technologies.
- Developed strong interdepartmental relationships to improve communication and collaboration across the organization.
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
- Implemented staff training programs that enhanced skills and increased overall productivity within the department.
Manager of Operations
ABC 123 Christian Academy
01.2008 - Current
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Manager of Operations
McFarlane Industries
10.2004 - Current
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor of Science - Printing Management
East Georgia State College
Swainsboro, GASkills
- Training Coordination
- Payroll Administration
- Assignment Delegation
- Human Resources
- Operational planning
- Staff Development
- QA
- Database Management
- Policy Development
- Cost Planning
- Workflow Coordination
- Logistics Planning
- Customer Service
- Staff Management
- Training and Development
- Coaching and Mentoring
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Department Head
Hope
01.2021 - Current
Manager of Operations
ABC 123 Christian Academy
01.2008 - Current
Manager of Operations
McFarlane Industries
10.2004 - Current
Bachelor of Science - Printing Management
East Georgia State College
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
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