Michelle McGhee
Helena,AL
Summary
Diligent Housekeeper with professional attitude toward work assignments and client needs. Several years experience in customer service roles in the healthcare field. Very versatile employee and adaptable to many work environments. Dependable and honest with strong work ethic.
Overview
7
7
years of professional experience
Work History
Residential House Cleaner
B. Clean
09.2023 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
Patient Recruiter
Central Research Associates
06.2022 - 08.2023
- Coordinated logistics for initial consultations, ensuring a smooth transition for potential study participants into the enrollment process.
- Worked closely with regulatory agencies to ensure compliance with all relevant guidelines and protocols during the patient recruitment process.
- Assisted in the development of standardized screening tools to efficiently determine eligibility criteria for various clinical trials or studies.
- Secured partnerships with local media outlets for increased visibility of recruiting efforts and trial opportunities.
- Optimized database management, ensuring accurate tracking of patient information and enrollment statuses.
- Provided ongoing support to enrolled patients throughout the course of their participation in clinical trials or studies.
Customer Experience Manager
Shipt Headquarters
08.2020 - 05.2022
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
Surgery Scheduling Coordinator
Oral Surgery Associates
06.2018 - 06.2020
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
Intern
Urology Centers Of Alabama
01.2018 - 05.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared project presentations and reports to assist senior staff.
Education
Bachelor of Science - Healthcare Administration
Samford University
Birmingham, AL05.2018
Skills
- Flexible scheduling
- Customer Empathy
- Cross-Functional Collaboration
- Microsoft Office
- Team Recruiting and Hiring
- Customer Retention Strategies
Timeline
Residential House Cleaner
B. Clean
09.2023 - Current
Patient Recruiter
Central Research Associates
06.2022 - 08.2023
Customer Experience Manager
Shipt Headquarters
08.2020 - 05.2022
Surgery Scheduling Coordinator
Oral Surgery Associates
06.2018 - 06.2020
Intern
Urology Centers Of Alabama
01.2018 - 05.2018
Bachelor of Science - Healthcare Administration
Samford University