Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michelle McGill

Grovetown,Georgia

Summary

Dynamic health service professional with extensive experience. Adept at optimizing patient care protocols and enhancing operational efficiency. Skilled in medical terminology and project coordination, I excel in fostering interdisciplinary teamwork and maintaining secure data practices, ensuring high-quality service delivery and improved patient outcomes.

Overview

17
17
years of professional experience

Work History

Lead Health service Technician 3

Gracewood Campus
Augusta, Ga
12.2024 - Current
  • Supervise and lead a team of health service technicians, ensuring that tasks are completed efficiently and effectively
  • Monitor and enforce adherence to healthcare policies, procedures, and regulatory requirements (e.g., HIPAA, OSHA)
  • Coordinate day-to-day activities and workflow of health service technicians to optimize productivity and service delivery
  • Develop and deliver training programs to ensure team members remain up-to-date with medical technologies, procedures, and best practices
  • Work with medical staff, administrators, and patients to ensure that service delivery meets the standards of care
  • Oversee the maintenance and operation of medical equipment, ensuring it is functioning properly and schedules for repairs are met

Store Associate GS-4

DECA Commissary
Fort Irwin, CA
01.2024 - 08.2024
  • Monitor and maintain cash levels, delegate tasks to staff, ensuring smooth operations and optimal cash flow
  • Reconcile cash drawers, prepare accurate financial reports, and promptly resolve discrepancies
  • Train new staff in cash handling, ensuring compliance with regulations and company policies
  • Execute opening and closing procedures, balance safe currency levels, and prepare bank deposits
  • Facilitate customer transactions, address inquiries, and manage cash deposits and withdrawals efficiently
  • Streamline cash cage operations, enhancing transaction accuracy and security
  • Implement effective cash management strategies, boosting overall financial performance

Special Education Paraprofessional GS-04-01

DODEA-Pacific
Camp Zama, Japan
03.2021 - 06.2022
  • Entered daily student assessments and progress, ensuring accurate records for 25+ students
  • Managed special education class, effectively maintaining order and facilitating learning
  • Implemented behavioral plans for autism students, achieving measurable improvements in behavior
  • Collaborated with administrators to enhance school inclusion practices, fostering a supportive environment
  • Prepared instructional materials, aiding in the successful integration of special needs students
  • Maintained accurate student records, prepared adapted instructional materials, and conducted daily data entry of assessments and incidents
  • Provided emotional support, implemented de-escalation techniques, and promoted self-regulation skills for students with behavioral challenges

Insurance Verification and Data Entry Specialist

Diversity Health Center
Ludowici, GA
05.2015 - 07.2016
  • Verified that patients had the proper insurance coverage before any procedures or appointment scheduling.
  • Communicated with the insurance carrier, the patient, and the third party or employer to verify the patient's insurance benefits.
  • Maintained an organized filing system, both electronically and physically, ensuring easy retrieval of documents when needed.
  • Responded to inquiries from internal stakeholders regarding data integrity, or clarification on entered information.
  • Performed accurate and efficient data entry tasks, inputting records with minimal errors.
  • Maintained a high level of attention to detail while reviewing and verifying data for completeness and accuracy.
  • Assisted in the development of standardized procedures for data entry, resulting in improved efficiency.

Health Service Technician

Gracewood Campus
Augusta, Ga
09.2008 - 06.2010
  • Administered patient care, monitored vital signs, and provided support, improving patient recovery times
  • Assisted in medical procedures and maintained accurate patient records, enhancing operational efficiency
  • Collaborated with healthcare teams to ensure high-quality care, resulting in positive patient outcomes
  • Optimized patient care protocols, reducing recovery times and enhancing overall treatment efficacy for Health Service Technician role
  • Fostered interdisciplinary teamwork, facilitating seamless communication between healthcare professionals to ensure comprehensive patient care
  • Implemented rigorous documentation practices, ensuring accurate and up-to-date patient records for improved continuity of care

Education

Bachelor of Science - Health Administration Certificate

Grand Canyon University
Phoenix, AZ
11.2024

Associate of Science - Health Sciences

Excelsior College
Albany, NY
06.2022

Skills

  • MS Office
  • Medical terminology
  • Database management
  • Interpersonal skills
  • Communication
  • Insurance management
  • Project coordination
  • Time management
  • Secure data practices
  • Data entry
  • Project documentation
  • Customer service and communication skills

Accomplishments

  • National Society of Collegiate Scholars 2023

Timeline

Lead Health service Technician 3

Gracewood Campus
12.2024 - Current

Store Associate GS-4

DECA Commissary
01.2024 - 08.2024

Special Education Paraprofessional GS-04-01

DODEA-Pacific
03.2021 - 06.2022

Insurance Verification and Data Entry Specialist

Diversity Health Center
05.2015 - 07.2016

Health Service Technician

Gracewood Campus
09.2008 - 06.2010

Bachelor of Science - Health Administration Certificate

Grand Canyon University

Associate of Science - Health Sciences

Excelsior College

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Michelle McGill