Summary
Overview
Work History
Education
Certification
Timeline
Generic

MICHELLE MCGILL

PHILADELPHIA

Summary

Experienced Guest Experience Manager with a strong background in delivering high-quality guest services in hospitality environments. Demonstrated ability to manage and train teams to ensure seamless operations and customer satisfaction. Skilled in problem-solving, communication, and organizational abilities that contribute to successful management and enhancement of overall guest experiences. Past roles have resulted in improved operational efficiencies and heightened levels of guest satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Guest Experience Manager

Cava Grill
Philadelphia
02.2020 - Current
  • Provided guidance, support, and coaching to team members in order to improve their customer service skills.
  • Managed relationships with external vendors related to services impacting the guest experience.
  • Investigated escalated complaints from guests and took appropriate action when necessary.
  • Ensured compliance with industry regulations and company policies.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Coached, mentored and trained team members in order to improve their job performance.

Freight Manager

DSW Shoe Warehouse
Wynnewood
01.2023 - 08.2023
  • Ensured efficient movement of freight by coordinating with transportation and warehouse personnel.
  • Monitored inventory levels, and maintained records of incoming and outgoing shipments.
  • Maintained relationships with customers, vendors, suppliers and other personnel to ensure smooth operations.
  • Provided guidance and training to staff members responsible for loading and unloading cargo onto trucks or ships.
  • Evaluated current procedures for freight handling processes to maximize efficiency and effectiveness.

Night Supervisor

Wawa
Philadelphia
09.2018 - 12.2019
  • Oversees store operations during 2nd and 3rd shift such as leading a high performing team, maximizing store profitability, and ensuring customer satisfaction
  • Provides guidance and training for team members to foster a dynamic and friendly sales atmosphere
  • Greet and interact with customers to offer a delightful customer service experience

Head Teacher

Little Shepherds Christian Learning Center
Philadelphia
05.2018 - 10.2019
  • Provided safety and care for classroom by supervising, engaging with students, and cleaning as necessary
  • Planned lessons and activities for pre-K and elementary aged children
  • Communicated with parents and caregivers

Shift Supervisor

CVS
Bryn Mawr
10.2017 - 12.2018
  • Managed team of 6 members, including scheduling, training, and conflict resolution
  • Resolved customer disputes with tact and professionalism
  • Maintained a clean and organized workspace
  • Protected store assets and facilities by ensuring compliance with company policies and procedures
  • Supervised inventory by using company database to check in with vendors

Sales Representative Leader

Evolved Marketing Group
King Of Prussia
05.2017 - 11.2017
  • Organized weekly sales reports using Microsoft Word to track product success
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals
  • Cross-trained and provided back-up for other customer service representatives as needed

Security Guard

Allied Universal
Philadelphia
10.2016 - 04.2017
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions
  • Reported all incidents, accidents and medical emergencies to law enforcement as necessary
  • Checked passes and credentials of persons seeking to enter the property

Shift Manager

Wawa
Philadelphia
10.2014 - 07.2016
  • Consistently provided friendly guest service and heartfelt hospitality
  • Successfully managed the activities of 10 team members
  • Verified that prepared food met all standards for quality and quantity
  • Followed food safety procedures according to company policies and health and sanitation regulations
  • Strictly followed all cash, security, inventory and labor policies and procedures

Crew Trainer

McDonald's
Philadelphia
01.2011 - 11.2014
  • Instructed each new team member the proper way to efficiently perform the job duties
  • Pleasantly and courteously interacted with patrons and maintained high standards of customer service during high-volume, fast-paced operations
  • Coordinated scheduling with team members to ensure seamless service transitions

Crew Member

McDonald's
Philadelphia
03.2007 - 02.2010
  • Reported to each shift on time and ready to work
  • Performed all position responsibilities accurately and in a timely manner
  • Diligently restocked workstations and display cases
  • Prepped items for later use to save staff time during busy hours

Education

Associate of Arts - Psychology

Community College of Philadelphia
Philadelphia, PA, United States
01.2020

Class of 2010 -

Philadelphia Highschool for Girls
Philadelphia, PA, USA

Certification

CPR/AED certified, 03/17 - 03/19

Timeline

Freight Manager

DSW Shoe Warehouse
01.2023 - 08.2023

Guest Experience Manager

Cava Grill
02.2020 - Current

Night Supervisor

Wawa
09.2018 - 12.2019

Head Teacher

Little Shepherds Christian Learning Center
05.2018 - 10.2019

Shift Supervisor

CVS
10.2017 - 12.2018

Sales Representative Leader

Evolved Marketing Group
05.2017 - 11.2017

Security Guard

Allied Universal
10.2016 - 04.2017

Shift Manager

Wawa
10.2014 - 07.2016

Crew Trainer

McDonald's
01.2011 - 11.2014

Crew Member

McDonald's
03.2007 - 02.2010

Associate of Arts - Psychology

Community College of Philadelphia

Class of 2010 -

Philadelphia Highschool for Girls

Similar Profiles

CREATE PROFILE